Medication Support Assistant

4 days ago


Lemoyne PA United States UPMC - Pittsburgh Medical Center Full time
Job Description

Is an essential member of the health care team who performs a variety of duties involving the medication needs of the patients. Recognizes the importance of interpersonal skills in delivery of service to internal and external customers. As a team member, participates in planning, implementing, and evaluating prescription needs for patients under the supervision and direction of the providers. 

Responsibilities:.

  • Assists patients with registration for RX assistance programs
  • Handles inventory of the discount prescription vouchers
  • Gather information and complete
    • Diabetic supply forms
    • Prior authorization requests
    • Appeals
  • Contact patients to gather medication information
    • Determine the patients primary or secondary pharmacy 
    • Schedule a future appointment
    • Inform prescription is ready for pick up at the office
  • Answer phone calls from pharmacies with questions regarding
    • Prescriptions
    • Interactions
    • Drug therapy
  • Complete prescription refills received by
    • Fax
    • Electronic means
    • Voicemail
  • LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.
  • Must have a minimum of three years experience in Customer Service.
  • Primary care experience preferred.
  • Knowledge of medical practice and care to assist in giving patient care.
  • Knowledge of medication brand vs generic names, common dosing, medication indications and monitoring.
  • Ability to comfortably and effectively communicate with patients via phone. Skill to follow and complete a medication refill request based on protocol.
  • Ability to gather relevant information to process medication related forms and requests. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public. 
  • Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly.

    Licensure, Certifications, and Clearances:
  • Act 34


UPMC is an Equal Opportunity Employer/Disability/Veteran



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