Medication Support Assistant
4 days ago
Is an essential member of the health care team who performs a variety of duties involving the medication needs of the patients. Recognizes the importance of interpersonal skills in delivery of service to internal and external customers. As a team member, participates in planning, implementing, and evaluating prescription needs for patients under the supervision and direction of the providers.
Responsibilities:.
- Assists patients with registration for RX assistance programs
- Handles inventory of the discount prescription vouchers
- Gather information and complete
- Diabetic supply forms
- Prior authorization requests
- Appeals
- Contact patients to gather medication information
- Determine the patients primary or secondary pharmacy
- Schedule a future appointment
- Inform prescription is ready for pick up at the office
- Answer phone calls from pharmacies with questions regarding
- Prescriptions
- Interactions
- Drug therapy
- Complete prescription refills received by
- Fax
- Electronic means
- Voicemail
- LPN, graduate from an accredited program for Medical Assistants or experience as a Pharmacy Technician.
- Must have a minimum of three years experience in Customer Service.
- Primary care experience preferred.
- Knowledge of medical practice and care to assist in giving patient care.
- Knowledge of medication brand vs generic names, common dosing, medication indications and monitoring.
- Ability to comfortably and effectively communicate with patients via phone. Skill to follow and complete a medication refill request based on protocol.
- Ability to gather relevant information to process medication related forms and requests. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.
- Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to communicate clearly.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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