Broadband Service Technician

2 weeks ago

Midland TX United States Astound Broadband Full time

Broadband Service Technician

Odessa, Texas

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work: Odessa, Texas

A Day in the Life of the Broadband Service Technician:

The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.

Duties and Responsibilities

  • Residential install, service/repair, and disconnects (data, video, phone) on customer premises
  • Assist supervisors and technicians with escalations and specialized work orders
  • Ensure/record correct RF and signal levels within specifications
  • Communication with leadership and dispatch as needed
  • Customer education
  • Operate company vehicle in safe and responsible manner
  • Participation in a 24/7 on-call rotation
  • Other duties as assigned

What You Bring to the Table:

  • Education: High school diploma or equivalent
  • Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician
  • Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
  • Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

We're Proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program

Benefits listed above are for regular full-time positions

Our Mission Statement

  • Take Care of Our Customers
  • Take Care of Each Other
  • Do What We Say We are Going To Do
  • Have Fun

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):

Education Required
  • High School or better
Licenses & Certifications Required
  • Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Broadband Service Technician

    2 months ago

    Midland, TX, United States Astound Broadband Full time

    Broadband Service Technician Odessa, Texas Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and...

  • Broadband Technician I

    1 week ago

    Odessa, TX, United States Astound Broadband Power by Grande Full time

    Broadband Technician Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to...

  • Broadband Technician I

    5 days ago

    Odessa, TX, United States Astound Broadband Power by Grande Full time

    Broadband Technician Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to...

  • Broadband Technician Lead

    1 week ago

    Arcata, CA, United States Astound Broadband powered by Wave Full time

    Broadband Technician Lead Garberville, CA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment...

  • Broadband Technician II

    2 weeks ago

    Framingham, MA, United States Astound Broadband Full time

    Position Name Broadband Technician II Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the...

  • Broadband Network Technician I

    2 weeks ago

    Bethlehem, PA, United States Astound Broadband Full time

    Position Name Broadband Network Technician I Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and...

  • Broadband Technician

    2 weeks ago

    SE Loop UNIT D, Odessa, TX , USA, United States Astound Broadband Power by Grande Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Broadband Technician to join our team at Astound Broadband Power by Grande. As a key member of our operations team, you will play a critical role in ensuring the timely and accurate processing of electronic wire transactions.Key ResponsibilitiesTransaction Processing: Listen attentively to...

  • Bury Drop Technician

    2 weeks ago

    Arlington, TX, USA, United States Broadband Telecom Services Full time

    Job SummaryBroadband Telecom Services is seeking a skilled Bury Drop Technician to join our team. As a Bury Drop Technician, you will be responsible for the burial of CATV drops from the coaxial plant tap to the point of demarcation.Key ResponsibilitiesUtilize CATV hand tools and have knowledge of their proper use.Manipulate connectors, fasteners, and wire...

  • Bury Drop Technician

    2 weeks ago

    Arlington, TX, USA, United States Broadband Telecom Services Full time

    Job SummaryBroadband Telecom Services is seeking a skilled Bury Drop Technician to join our team. As a Bury Drop Technician, you will be responsible for the burial of CATV drops from the coaxial plant tap to the point of demarcation.Key ResponsibilitiesUtilize CATV hand tools and have knowledge of their operationManipulate connectors, fasteners, and wire...

  • Installation Technician

    3 weeks ago

    La Conner, WA, United States Astound Broadband Powered by Wave Full time

    Broadband Network Technician I, II or III Location: La Conner, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a...

  • Broadband Technician

    4 weeks ago

    Marshalltown, IA, United States Mediacom Communications Corporation Full time

    Position: Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service;...

  • Broadband Technician

    4 weeks ago

    Athens, AL, United States Mediacom Communications Corporation Full time

    Position: Broadband Specialist I for the Huntsville and surrounding areas Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we...

  • Broadband Technician

    3 weeks ago

    Ridgecrest, CA, United States Mediacom Communications Corporation Full time

    Position: Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service;...

  • Broadband Technician

    4 weeks ago

    Benson, MN, United States Mediacom Communications Corporation Full time

    Position: Broadband Specialist I Currently seeking applicants from Clinton, Graceville, Wheaton, and Morris. Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and...

  • Broadband Technician I

    6 days ago

    Odessa, TX, United States Astound Broadband Power by Grande Full time

    Location: On site at location listed in job posting. *Candidate must be bilingual-fluent in both English and Spanish* At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners...

  • Warehouse Technician I or II

    2 weeks ago

    Longview, WA, United States Astound Broadband Powered By Wave Full time

    Warehouse Technician I or II Location: Longview, WA, as well as Wilsonville, OR as needed Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training...

  • Accountant - Mission, KS, or Topeka, KS

    4 weeks ago

    Topeka, KS, United States Mercury Broadband Full time

    Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range,...

  • Accountant - Mission, KS, or Topeka, KS

    4 weeks ago

    Shawnee Mission, KS, United States Mercury Broadband Full time

    Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range,...

  • Senior Accountant

    4 weeks ago

    Topeka, KS, United States Mercury Broadband Full time

    Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiberoptic networks with the range,...

  • Senior Accountant

    4 weeks ago

    Shawnee Mission, KS, United States Mercury Broadband Full time

    Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiberoptic networks with the range,...