General Manager
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Position Title: General Manager
Salary: $100,000 - $115,000
Other Forms of Compensation: Comprehensive Benefit Package
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If youve been hungry and away from home, chances are youve tasted Compass Groups delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
Key Responsibilities
- Lead daily operations across multiple cafs, retail dining locations, and catering services.
- Manage financial performance, including budgeting, forecasting, cost controls, and profit and loss accountability.
- Build, develop, and support high-performing teams through coaching, engagement, training, and recognition.
- Oversee talent-related processes including recruitment, onboarding, performance conversations, employee relations, and workforce planning.
- Ensure appropriate staffing levels through effective scheduling and payroll management.
- Foster strong relationships with clients, guests, and internal partners to deliver exceptional service and hospitality.
- Partner with culinary leaders to develop menus, enhance food quality, and elevate the overall guest experience.
- Monitor operational metrics and implement continuous improvement initiatives to drive efficiency and service excellence.
- Ensure compliance with company policies, food safety standards, and health and sanitation regulations.
- Support and implement new culinary, retail, marketing, and guest engagement programs.
- Champion a culture of inclusion, safety, accountability, and teamwork across all operating units.
- Respond proactively to operational challenges while maintaining a positive customer experience.
What We're Looking For
- Experience leading foodservice, hospitality, retail dining, catering, or multi-unit operations.
- Demonstrated ability to manage financial performance, budgets, and operational metrics.
- Experience overseeing high-volume food production and catering programs.
- Strong relationship-building skills with clients, guests, and team members.
- Ability to lead, motivate, and develop diverse teams in a fast-paced environment.
- Experience with workforce planning, scheduling, payroll administration, and talent management.
- Strong organizational skills with the abi
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