Senior Systems Specialist

PRIMARY PURPOSE

Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more.

That means this role is expected to accept and adopt High Tech, High Touch practices using artificial intelligence and other digital tools to simplify outdated, low-value work so technology handles the routine, freeing us to stay present for what only a person can do: building relationships, solving complex problems, and responding with genuine care. Digital tools don’t replace those relationships; they remove the barriers that get in their way.

Central to this commitment is our cross-functional employee team, known as our "Culture Crew," dedicated to fostering community through engaging activities, reinforcing our cultural values, and ensuring their continuous integration into our daily operations. We define our culture according to our cultural pillars of:

• Membership Centric
• People Focused
• One Team
• Personal Achievement
• Innovation

JOB SUMMARY

This position provides technology service and support at an advanced engineering level to elevate the reliability, stability, security and performance of all systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.

ESSENTIAL FUNCTIONS

1. Utilize service desk system to resolve issues reported and route tickets appropriately.
2. Manage, maintain, and support virtualization environments.
3. Manage, maintain, and support security program as it pertains to the infrastructure.
4. Utilize the monitoring of sophisticated systems to ensure operational functionality.
5. Manage and maintain an array of systems software for the enterprise.
6. Troubleshoot, coordinate, and manage issues with technology systems.
7. Participate in on-demand disaster recovery testing scenarios.
8. Design, configure, and manage the backup/restoration systems.
9. Manage, maintain, and support data center facilities.
10. Manage, maintain, and support hyper-converged infrastructures (HCI).
11. Responsible for updates, releases, patches, and firmware of all servers in the data centers.
12. Manage, maintain, and support operating system variants.
13. Advanced understanding in the utilization and implementation of TCP/IP.
14. Advanced knowledge with Windows and Linux operating systems
15. Knowledge in the development of policies and procedures on systems engineering.
16. Perform IT on-call duties as assigned.
17. Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
  • • Experience working within ITIL and ITSM environments
    • Virtualization architectures and environments
    • Windows and LINUX operating systems and associated systems software
    • Knowledge and experience with Citrix VDI environments
    • Performance and optimization knowledge in fast-paced server architectures
    • Problem solving of complex technological environments
    • Engineering principals in infrastructure technologies
• Ability to:
  • • Think creatively
    • Analyze and solve practical problems and deal with variables in situations
    • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
    • Identify opportunities for and effectively implement automation processes
    • Organize and prioritize in order to meet deadlines
• Skill in:
  • • Excellent communication and interpersonal skills to effectively work with members and co-employees
    • Making effective and timely decisions
    • Typing and personal computer