Director, Clinical Asset Management

If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

• Everyone is focused on serving the customer and we do that by collaborating and supporting each other.
• Associates look forward to coming to work each day.
• Every associate matters and makes a difference.

It is truly a culture like no other - We hope you will join our team Find out more about our company and culture here .

The Director, Clinical Asset Management is responsible for delivering a market-leading solution used to transform clinical asset management. The Leader works closely with our Mobile Medical Equipment Teams, Centurion Service Group, Clinical Engineering Teams, Product Development, Marketing, and Business Development teams to frame our solution's overall client value proposition, key performance indicators, and market/client-facing value statements (sales presentation collaterals, website content, white papers, case studies). This leader works closely with our internal CO-based support teams (finance, regulatory, client experience center, supply chain, and training teams) to build and enhance standard operating procedures for our services (CSAs, client implementations, policies & procedures, associate training materials). This position is accountable for assigned clients and to our client's senior leadership team for TRIMEDX solution delivery (client satisfaction) and to the Company's senior leadership team for program growth and financial performance (Sales Bookings, P&L).

Location: This role is eligible for primarily remote-based work in the Eastern or Central time zones of the continental United States, with close proximity to a major airport. Candidates must have the ability to travel as necessary for business to conferences, seminars, meetings & trainings, etc., including to our Indianapolis, Indiana Central Office.

Responsibilities

• Collaborates with Company functional leaders to integrate solution into established shared service platforms (implementation, client experience center, supply chain, regulatory, information systems, etc.).
• Develops solution operating policies & procedures (e.g., Manager Handbook).
• Engages client leadership to establish solution 'proof points' and references to support ongoing commercial activity.
• Creates and fosters an environment of innovation; removes roadblocks and enables strategic risk-taking; advocates and drives change management and adoption of behaviors and practices.
• Responsible for driving and promoting established industry best practices.
• Provides input for the budget, schedules, and performance standards to meet operating plan for assigned clients/groups.
• Drives a culture of Associate development.
• Funnels organizational communication and direction to the team and creates clear connections to the goals of the department.
• Advocates for team by moving decisions forward, eliminating barriers and navigating organizational culture.
• Executes the company strategy to optimize organizational outcomes.
• Responsible for the delivery of excellence in quality and service levels for clients.
• Identifies trends of escalated issues or recurring problems and develops improved cross-functional processes to resolve those problems.
• Escalates highly complex strategic, operating issues, requests, and proposed solutions to gain cooperation from Sr. Leadership.
• Leverages expert knowledge to anticipate a wide range of future needs and opportunities and facilitates development of complex solutions.
• Uses analytical interpretive/evaluative thinking to understand different situations.
• Directs team in making critical decisions that define the direction of the services and impact company strategies; develops team to be more autonomous in decision making.
• Commits existing and new resources to meet operating objectives and future talent needs.
• Subject to operating plans and policies set by Sr. Leadership.
• Leadership: Provide clear direction to ensure collective achievement of goals and objectives. Create an environment of respect, collaboration, and open communication.
• Associate Development: Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
• Associate Engagement: Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
• Performance management: Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
• All other duties as assigned.

Skills and Experience

• Strong healthcare business perspective and industry/market awareness.
• Acute-care hospital value analysis committee procedures, organizational politics, committee member persona norms.
• Strong strategic thinking skills and the ability to tie back to actionable, measurable plans.
• Understanding of technology trends and directions.
• Proven expertise in managing change.
• Strong presentation and written/oral communication skills.
• Strong analytical skills and ability to draw insights from data.
• Hard-working individual and prepared to go the extra mile in a fast-moving environment.
• Be a self-motivated, innovative person with analytical, problem-solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
• Enjoy working in a fast-paced, dynamic, culturally diverse environment.
• Strategic and detail-oriented.

Required :

• At least 10 years of experience with 3 plus years of people management experience. Equivalent experience will be considered.
• 5 + years of experience in healthcare services delivery.
• 3 + years of progressive management experience in the healthcare services industry.

Preferred :

• 5 + years of leadership experience in an acute-care hospital environment.
• 3 + years of acute-care hospital value analysis program leadership experience strongly preferred.
• Advanced training in Lean/Six-Sigma process improvement.

Education and Qualifications

Required :

• Bachelor's degree or equivalent in a business-related field.

Preferred :

• MBA, Masters or advanced healthcare degree (MD, Pharm.D., RN).

At TRIMEDX, we support and protect a culture where diversity, equity, and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity, and Inclusion statement, along with our social channels to see what our team is up to: Facebook , LinkedIn , Twitter .

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.