Customer Operations Manager, Spain
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With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.
As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.
The Customer Operations Manager, EMEA is responsible for leading customer operations activities across Europe, the Middle East, and Africa. This role ensures consistent execution of customer service, order management, supply chain collaboration, logistics coordination, and finance support processes across EMEA to support a cohesive regional customer operations model.
As a key member of the Customer Operations organization, this position partners closely with Sales, Supply Chain, Logistics, Finance, Regulatory, Quality, and other business functions to optimize the end-to-end order-to-cash process, improve service levels, and resolve customer and operational challenges across EMEA. The successful candidate will champion a customer-centric culture, drive continuous improvement initiatives, develop regional capability, and ensure alignment with global standards while addressing the diverse regulatory, trade, language, and market requirements of EMEA.
This opportunity is located in Spain
Key Responsibilities
Customer Operations Leadership
- Lead Customer Operations activities across the EMEA region, ensuring consistent execution of customer service, order management, and fulfillment processes across multiple countries, markets, and regional operating models.
- Manage and develop regional customer service and order management teams in EMEA to achieve aligned operational and customer service objectives.
- Drive talent development, succession planning, employee engagement, and organizational capability building across the EMEA Customer Operations organization.
- Establish governance, performance cadences, and escalation mechanisms across EMEA to ensure regional priorities are aligned with global customer operations strategy.
- Foster a customer-centric culture focused on responsiveness, accountability, and continuous improvement.
- Ensure alignment with global customer operations standards while addressing regional customer and business requirements.
- Serve as the primary escalation point for critical customer issues, supply disruptions, and service recovery within EMEA.
Order-to-Cash Excellence
- Oversee the regional order-to-cash process, including order entry, order management, fulfillment coordination, invoicing support, and customer issue resolution.
- Ensure accurate and timely order processing in compliance with company policies, regulatory requirements, and customer agreements.
- Drive improvements in order cycle times, first-pass accuracy, backlog management, and customer satisfaction.
- Partner with Finance to support credit management, collections activities, dispute resolution, and working capital objectives.
Customer Supply Chain Collaboration
- Build strong relationships with key customers to support supply continuity, proactive communication, and service excellence.
- Collaborate with customers on forecasting, inventory management, replenishment planning, and demand visibility initiatives.
- Participate in customer business reviews and support s
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