Customer Support Specialist

This role is hybrid based in Lemont, IL.

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

At A. Stucki Company, we’re all about innovation, engineering excellence, and keeping the rail industry on track—literally Founded in 1911, we’ve evolved into a powerhouse of businesses delivering cutting-edge parts and services for rail systems worldwide. From dynamic control products and brake system components to springs, bearings, and track infrastructure, we’ve got rail covered. But we don’t stop there—our services include remanufacturing, repair, and more. Over a century strong, we’re redefining what it means to move the world forward, one railcar at a time.

What sets us apart?

Global Impact: Be part of a team that's making waves on a global scale. Your work at A. Stucki Company will contribute to solutions that transcend boundaries and impact lives.

Collaborative Culture: We value teamwork and collaboration. Our open-door policy ensures that your ideas are not only heard but valued. Together, we build the future.

Continuous Learning: Embrace a culture of continuous improvement. At A. Stucki Company, we invest in your professional development, providing resources and opportunities to help you reach new heights.

Diversity and Inclusion: We celebrate differences and believe in the strength of diversity. Join a workplace that encourages individuality and values the unique perspectives each team member brings.

We are seeking an engaging and detail-oriented Customer Support Specialist to join our Commercial Operations team. The individual will play a critical role in ensuring timely, accurate, and customer-focused execution of the order fulfillment process. This role manages orders from entry through delivery, serving as a key liaison between internal teams and customers. Success in this position requires strong attention to detail, proactive communication, and the ability to navigate cross-functional collaboration.

Key Responsibilities:

Order Processing and Management

• Accurately enter and manage customer orders through the ERP system, ensuring completeness and compliance with internal guidelines.
• Confirm order details including pricing, inventory status, delivery schedules, and customer terms.

Customer Communication

• Communicate proactively with customers regarding order status, delays, and updates.
• Respond to customer inquiries with professionalism, ensuring timely and effective resolution.

Issue Resolution and Escalation

• Identify and resolve order discrepancies, inventory issues, and delivery delays.
• Escalate complex or high-priority issues to the Order Management Manager and collaborate to ensure resolution.

Cross-functional Coordination

• Work closely with Inside Sales, Customer Success, Supply Chain, and Logistics to coordinate smooth order fulfillment.
• Ensure information flows effectively across departments to meet customer expectations.

Documentation and Compliance

• Maintain accurate records of all order transactions and communications in the ERP system.
• Ensure compliance with internal processes, customer requirements, and applicable regulations.

Inventory and Logistics Support

• Partner with Inventory and Supply Chain teams to monitor product availability and address potential stock constraints.
• Support Logistics coordination to ensure accurate and timely deliveries.

Performance Tracking and Process Improvement

• Assist in tracking key metrics such as order accuracy, cycle time, and fulfillment success.
• Offer insights and recommendations to improve order management workflows and efficiency.

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