Manager Elevate HR

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.  You must be available five days per week during designated work hours.  The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary. 

Position Overview

This role is a people leader and subject matter expert responsible for leading, developing and scaling a team of Client HR Partners supporting the Elevate client portfolio. This role ensures the delivery of quality, compliant, and consultative HR services across the full employee lifecycle while maintaining strong alignment to service agreements, organizational standards, client satisfaction, and retention. The Manager serves as an escalation point for complex or high-risk situations, translating HR strategy into consistent scalable execution, and driving operational excellence across the service delivery model. This position balances leadership, operational oversight, and strategic consultation to enhance client outcomes, mitigate risk, and strengthen overall HR effectiveness. 

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead, coach, and performance-manage a team of Client HR Partners ensuring consistent application of HR best practices and service standards. 
• Conduct regular 1:1s, case reviews, and skill-based coaching focused on employee relations, compliance judgment, and client advisory effectiveness. Identify skills gaps and training needs through trend analyses; partner with key stakeholders to implement development solutions.
• Support hiring, onboarding, and ramp up of new Client HR Partners, with emphasis on consultative mindset, risk-based HR guidance and effective book of business management. Provide guidance and quality oversight on employee relations cases, including performance management, corrective action, investigations, and terminations. 
• Serve as an escalation point for high-risk or complex HR matters, ensuring appropriate documentation, legal and compliance alignment, and adherence to the Elevate services model.
• Enable consistent, high-quality service delivery that drives client satisfaction, retention, revenue growth, and employee satisfaction.
• Provide HR recommendations that align with client culture, business objectives, compliance obligations, and defined advisory boundaries, ensuring compliance with federal, state, and local employment laws.
• Maintain hands-on Client HR Partner responsibilities for select client groups as needed, with emphasis on strategic consultation rather than transactional execution. Identify trends in client risk, recurring issues, or policy gaps