Hospital Manager
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At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
- Comprehensive medicine: Work in a hospital offering a broad range of services, including surgery, internal medicine, emergency care, exotic pet medicine, in-house diagnostics, and advanced treatments.
- Compassionate, team-focused care: Join an experienced veterinary team committed to quality medicine, client education, and treating patients with compassion in a relaxed environment.
Key Responsibilities
- Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
- Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
- Orients and trains new clinic staff to the hospital and duties.
- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
- Conducts timely performance appraisals.
- Documents and reports accidents; files appropriate reports.
- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
- Manages schedules for technical and administrative staff coordinates the DVM.
- Monitors Workforce Management for missed punches and management of overtime hours daily.
- Administers the daily operations.
- Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
- Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9's from local vendors.
- Assists in resolving issues with pet owners where appropriate.
- Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
- Responsible for all local accounting functions; ensure daily financial information is accurate.
- Oversees the management of the inventory and ensures proper documentation and systems are in place.
- May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
- May be responsible for contracts or negotiations with insurance providers.
- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for