Director, Provider Contracting

2 days ago

Chattanooga TN United States Cigna Health and Life Insurance Company Full time
Director, Provider Contracting - East Tennessee market (Hybrid)

Work Location: Position supports the East Tennessee market. Must reside within Chattanooga, Knoxville or TriCities.

The Director, Provider Contracting serves as an integral member of the Provider Contracting Team supporting East Tennessee. This role assists in developing the strategic direction and management of the day-to-day contracting and network management activities for Chattanooga, Knoxville, and TriCities.

DUTIES AND RESPONSIBILITIES

  • Manages complex contracting and negotiations for fee-for-service and value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups).
  • Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.
  • Initiates and maintains effective channels of communication with matrix partners including but not limited to Claims Operations, Medical Management, Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing, and Service.
  • Manages strategic positioning for provider contracting, develops networks, and identifies opportunities for greater value-orientation and risk arrangements.
  • Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.
  • Works to meet unit cost targets while preserving an adequate network to achieve and maintain Cigna's competitive position.
  • Creates and manages initiatives that improve total medical cost and quality.
  • Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives.
  • Prepares, analyzes, reviews, and projects financial impact of larger or complex provider contracts and alternate contract terms.
  • Creates “HCP” agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation and administration through matrix partners.
  • Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues.
  • Manages key provider relationships and is accountable for critical interface with providers and business staff.
  • Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape.
  • Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance.
  • May provide guidance or expertise to less experienced specialists.

POSITION REQUIREMENTS

  • Should possess a bachelor’s degree; preferably in the areas of Finance, Economics, Healthcare, or Business related. Significant industry experience will be considered in lieu of a Bachelor’s degree. MBA or MHA preferred.
  • 3+ years Healthcare Provider contracting and negotiating experience involving complex delivery systems and organizations required.
  • Experience in developing and managing key provider relationships.
  • Knowledge of complex reimbursement methodologies, including incentive based models strongly preferred.
  • Demonstrated experience in seeking out, building, and nurturing strong external relationships with provider partners.
  • Intimate understanding and experience with hospital, managed care, and provider business models.
  • Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization.
  • The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations.
  • Customer-centric and interpersonal skills are required.
  • Demonstrates managerial courage as well as an ability to maneuver effectively in a changing environment.
  • Superior problem-solving, decision-making, negotiating skills, contract language, and financial acumen.
  • Knowledge and use of Microsoft Office tools.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

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