Lead, Storage and Backup Administrator

IT Data Center Svcs General

Full Time

81557BR

Job Summary

The Lead, Storage and Backup Administrator will play a pivotal role in ensuring the smooth and efficient operations of UCSF storage and backup systems. The Lead will provide senior expertise to the Storage and Backup team in executing daily operations, including installing, configuring, and operating storage and backup systems, as well as migration of storage solutions to the cloud. The Lead, Storage and Backup Administrator will coordinate partnership with a broad range of customers, partners, and key University stakeholders to provide best-in-class storage and backup solutions.
This role will drive the designing, provisioning, monitoring, upgrading, and capacity planning for the storage and backup environment, as well as provide technical expertise for day-to-day operations, ensuring optimized performance and compliance with data security and University policies. The Lead, Storage and Backup Administrator will manage urgent and complex issues by setting customer expectations, coordinating implementation plans, and being available as required and professionally communicating to all parties involved. The Lead also assists the implementation of storage and backup policies and solutions aligned with the broad Platform Services goals.

The Lead, Storage and Backup Administrator will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Lead will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
• 5+ yrs experience working in 1 or more of the following fields: storage administration, information technology, or network operations.
• Demonstrated exp.in information technology, platform services, or storage and backup administration.
• Advanced knowledge of and experience working in SAN, NAS, DASD, fiber channel, and cloud storage environments. Proven exp. provisioning, migrating, and utilizing cloud storage.
• Advanced knowledge of how to apply technologies and systems to meet business needs. Extensive experience planning for future storage needs across a business application community in a collaborative way.
• Advanced project management skills with demonstrated experience in delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.
• Significant exp. working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
• Demonstrated skill in managing technical staff.
• Extensive experience designing and troubleshooting across the entire storage and backup path from the host to the SAN/NAS, Block, Cloud storage devices and across complex network topologies. Extensive experience with hypervisors (e.g., VMware), Windows, Linux, and Unix.
• Proven experience publishing performance reports and recommending enhancements or modifications to the environment to meet future storage needs.
• Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.
• Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Advanced understanding of system performance monitoring and actions that can be taken to improve or correct performance.
• Advanced knowledge, skills, and abilities associated with system problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.
• Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.
• Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex systems being supported.
• Strong customer service skills and ability to triage and escalate to leadership and management for resolution.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to diverse community of colleagues and stakeholders.
• Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects.
• Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. Familiarity with budget planning and management, business case development, and service management.
• Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes/ work with agility in a fast-paced environment.

Preferred Qualifications

• CompTIA Storage+ or equivalent
• SNIA Certified Storage Professional (SCSP) or equivalent

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

000520 SYS ADM 4

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mission Center Building (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 8-hour shift. As required after hours, weekend, and escalations support