Emergency Medical Dispatcher III

1 day ago

Springfield MO United States Mercy Full time

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

Under general supervision, you will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-emergency calls according to the goals of Mercy, the philosophy of the Sisters of Mercy Standard of Care, and Employee Code of Conduct. Determine the exact location of each incident or request. Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable. Maintain necessary documentation and records. Dispatch and track the location of EMS units, relay operational information to field staff and managers/supervisors. Dispatch and coordinate the flight of Life Line helicopters. Coordinate in-bound and outbound aircraft arriving or originating from Mercy Hospital - Springfield. Perform related duties as assigned in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

  • Experience: Experience functioning as an EMD-II
  • Required Education: High School or equivalency
  • Required License: Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire, Emergency Telecommunicator Course (ETC) or successful completion during initial orientation
  • Required Certifications: Obtain agent certification through Metro Aviation (or applicable vendor) upon hire
  • Preferred Experience: One year of experience in a public safety emergency communication center and one year of experience as a field provider preferred
  • Preferred Licensure: State of Missouri EMT or EMT-P license. Certified Flight Communicator (CFC) through NACCS within one year of date of hire
  • Other: Working knowledge of all communication center policies and procedures. Ability to function as a team member within the department. Proficiency with call-creation of emergency and non-emergency incidents, including the ability to make decisions quickly and accurately, enter data into a computer, comprehend and summarize verbal information, recognize similarities and differences in information, and evaluate information to prioritize incidents.

Specific knowledge of mutual aid and other assisting agencies and resources. Proficiency with maintaining crew rosters, lineups, and rotations. Familiarity with weather anomalies that impact aviation and proficiency in using HEMS. Competent in flight activation and flight following. Proficiency with initialing and managing the PAIP process.

Working conditions, mental and physical requirements: Patience, emotional stability, and the ability to work in high-stress situations are required. Works indoors with adequate temperatures, ventilation, and lighting. Average indoor exposure to noise and disruptions, normal indoor exposure to dust/dirt, and above-average stress. Periodically works beyond normal hours and on an as-needed basis. Must be able to sit or stand for long periods throughout the workday, with intermittent periods of walking, bending, twisting, and reaching. Dexterity ranges from simple coordinated movements of fingers/hand, feet/legs, and torso. Sedentary work, with occasional lifting/carrying objects of 25 pounds. Must be able to mentally and physically react quickly to emergency situations. Specific vision abilities required by this job include close, normal color, peripheral vision, and the ability to adjust focus.

Equipment used: Radio and CAD consoles, computer including word processing/paging/screening and other dispatch-related software, various printers, digital logging systems; headset-telephone systems; copy and fax machine.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

EEO/AA/Minorities/Females/Disabled/Veterans

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