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Guest Services Associate

2 months ago

Dennis MA United States Bluebird Dennisport Full time

Lark Hotels is seeking a full-time Guest Experience Associates at Bluebird Dennisport. Guest Experience Associates are the first face guests of the hotel see, and they are responsible for interaction with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay

This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now


Compensation:

$19 hour

Responsibilities:

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Register and orient arriving guests according to property standards.
  • Be knowledgeable about the property, its programs, amenities and experiences.
  • Have a working knowledge of property's phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.
  • Be knowledgeable of your role in the properties reservations process.

Qualifications:

  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school diploma, GED, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Our stylish rooms, suites, and cottages have everything you need (and nothing you don't) for a relaxing, affordable trip to the Cape.

In the heart of the Cape, and considered a "beachers' paradise", the village of Dennis Port is right on the Nantucket Sound. Offering warm ocean temps that beckon swimmers, boaters, and surfers from far and wide, the nearest beaches and waterfront dining are just a 1/2 mile from our front door. Just minutes from the beach, spend a day sunbathing on the sand or getting out on the water. The surf is waiting Stay in the heart of Cape Cod at Bluebird Dennisport.


Website:




Compensation details: 19-19 Hourly Wage



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