Junior IT Service Technician

2 months ago


US Govcio LLC Full time
Overview:

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:

The employee provides support for all onsite IT activities.  They consult with support teams, help desks, customers and other technical staff in the resolution of problems.  They coordinate and perform operation and/or maintenance activities for networks/servers.  They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support.  They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.  Other specific duties include the following:

  • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provide remote support services for telework/home users.
    • Help ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers.
    • Restart network equipment, including switches and routers as directed by enterprise networking.
    • Replace defective network equipment.
  • Wireless Services
    • Assist users with mobile communication devices.
    • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support
    • Assist with physical inventory as needed.
    • Assist with receiving and receipting property.
  • Disposal Preparation Support
    • Process computer equipment for disposal.
    • Ensure disposal policies are properly employed.
    • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M
    • Troubleshoot system problems.
    • Work with support staff for remote troubleshooting and repairs.
    • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
  • Other duties as assigned
Qualifications:

High School with 0-2 years (or commensurate experience)

Required Skills and Experience

  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

  • Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

 

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $21.15 - USD $21.15 /Hr.

  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lincoln, NE and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Helena, MT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all onsite...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Junior Systems Analyst with an active Secret clearance to develop an in-depth understanding of systems and the underlying federal customer needs they meet. This position will be located in El Paso, Texas and will be a fully remote position. Responsibilities: Develop an in-depth understanding of systems and the...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for a Junior Network Administrator to engineer, integrate, and/or deploy network and security devices, applications, and tools. This position will be located in Fairfax, Virginia and will be a fully onsite position. Responsibilities: Establishes and maintains smooth operation of computer systems (to include operating...

  • Junior Operator

    2 weeks ago


    US-, Little Rock, AR, USA Revolution Company Full time

    Join the Revolution TeamWe are seeking a highly motivated and detail-oriented Junior Operator to join our team in Little Rock, AR. As a Junior Operator, you will play a critical role in ensuring the quality and efficiency of our production process.Key Responsibilities:Assume responsibility for the finished product and ensure it meets our high...

  • Junior Operator

    2 weeks ago


    US-, Little Rock, AR, USA Revolution Company Full time

    Join the Revolution TeamWe are seeking a highly motivated and detail-oriented Junior Operator to join our team in Little Rock, AR. As a Junior Operator, you will play a critical role in ensuring the quality and efficiency of our production process.Key Responsibilities:Assume responsibility for the finished product and ensure it meets our high...

  • Junior Operator

    2 weeks ago


    US-, Little Rock, AR, USA Revolution Company Full time

    Job Opportunity at Revolution CompanyWe're seeking a skilled Junior Operator to join our team in Little Rock, AR. This entry-level role offers a chance to learn and grow in a stable and safe work environment.ResponsibilitiesAs a Junior Operator, you will be responsible for:Assuming responsibility for the finished product.Filling in on any line.Reading and...

  • HVAC Lead Technician

    4 weeks ago


    US-, Woodbridge Township, NJ, USA ABM Industries Full time

    Job SummaryABM Industries is seeking a highly skilled and experienced HVAC Lead Technician to join our team. As a key member of our commercial HVAC service team, you will be responsible for leading a team of technicians to provide top-notch service to our clients. If you have a passion for delivering exceptional customer service and a strong background in...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Atlanta, GA and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee provides support for all onsite IT activities. ...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Anchorage, AK and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee provides support for all onsite IT activities. ...


  • US-, United States Ingersoll Rand Full time

    Job SummaryThe Warehouse Service Technician for Ingersoll Rand's Industrial Technologies and Services Division is a dynamic role that combines warehouse management and technical service functions. Based at the Chicago Customer Center, this position is responsible for maintaining optimal warehouse operations, including the check-in, servicing, testing, and...

  • Service Technician

    2 weeks ago


    US-, Birmingham, AL , USA Ingersoll Rand Full time

    About the RoleWe are seeking a highly skilled Service Technician to join our team at Ingersoll Rand. As a Service Technician, you will be responsible for installing, troubleshooting, repairing, and maintaining compressed air systems and equipment.Key ResponsibilitiesEffectively communicate with customers and colleagues to provide technical assistance and...

  • Service Technician

    4 weeks ago


    US-, Cape Girardeau, MO, USA Camping World Full time

    Camping World Service Technician Job DescriptionCamping World is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for diagnosing and repairing complex issues with Recreational Vehicle (RV) coach systems, generators, and coach body repairs.Key Responsibilities:Provide and document complete diagnostic test...


  • US-, United States PEST END INC Full time

    Job SummaryWe are seeking a highly skilled and experienced Wildlife Service Technician to join our team at Pest-End Inc. As a Wildlife Service Technician, you will be responsible for providing wildlife control services to residential and commercial customers, ensuring safety, professionalism, and high-quality work.Key ResponsibilitiesConduct thorough...

  • Service Technician

    1 month ago


    US-, St Cloud, MN, USA Scheels Full time

    Scheels Service Shop TechnicianWe are seeking a skilled Service Shop Technician to join our team at Scheels. As a key member of our maintenance team, you will be responsible for ensuring the efficient operation of our store equipment and customer gear.Key Responsibilities:Provide maintenance and assembly of customer and store equipmentSafely fill CO2 and...


  • US Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lawrence, MA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team that provides support for all...

  • Service Technician

    3 weeks ago


    US-, Cape Girardeau, MO, USA Camping World Full time

    About the RoleCamping World is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing top-notch diagnostic and repair services to our customers.Key ResponsibilitiesPerform electrical, plumbing, carpentry, and appliance maintenance and repairsTrack all parts and materials used in repairs or...

  • Junior Estimator

    3 weeks ago


    Birmingham/Alabama/US SAIIA Construction Full time

    Overview:  The Junior Estimator is responsible for reviewing technical documents, calculating earthwork quantities, determining material and subcontract requirements, and assisting estimators on potential site development projects. Company Overview Founded by Sam Saiia as Birmingham Excavating Co. in 1946, the company now known as Saiia Construction is an...

  • Service Technician

    4 weeks ago


    US-, United States Camping World Full time

    About the RoleCamping World is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for providing exceptional service to our customers by diagnosing and repairing complex issues with recreational vehicles.Key ResponsibilitiesProvide and document complete diagnostic tests and repair or replacement services to...

  • Service Technician

    4 weeks ago


    US-, St Cloud, MN, USA Aerotek Full time

    About the RoleWe are seeking a skilled Service Technician to join our team at Aerotek. As a Service Technician, you will be responsible for performing maintenance and repair work on electrical and mechanical equipment at various customer sites in the St. Cloud area.Key ResponsibilitiesPerform maintenance and repair work on electrical and mechanical...