Tier II Support Technician

3 weeks ago


Sterling VA United States PLIANT Management Services, LLC Full time

PLIANT Management Services needs the PERFECT person to provide customer-focused IT support, resolving issues related to enterprise hardware, software, and networks.

Increase your chances of an interview by reading the following overview of this role before making an application.

They need excellent problem-solving, communication, technical troubleshooting, and interpersonal skills, with strong understanding of the IT systems.

Cloud environment experience is a "nice-to-have."The perfect candidate is predicated on Tier II diagnostic experience and judgment, as well as using pre-established workflow procedures and instructions to troubleshoot and resolve technical problems.

Additionally, ability to document, track, monitor, and work incident tickets and service requests in a timely resolution.



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