Mailroom Specialist

3 days ago

Chicago IL United States Ricoh Americas Corporation Full time

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities
  1. Runs high volume/production copy machines and performs binding and finishing work.
  2. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  3. Performs basic equipment troubleshooting and escalates calls to technicians.
  4. Performs setup of equipment as prescribed by the customer (toner add, stocks paper, etc).
  5. Performs duties of scanning and/or imaging documents.
  6. Maintains records for management reports and inventories of supplies needed.
  7. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  8. Calculates charges for jobs performed and maintains logs and may generate reports.
  9. Responds to and coordinates all service calls required by customer.
  10. Delivers completed jobs to pre-determined customer locations within and outside of the site.
  11. Maintains daily meter and service logs.
  12. May travel between customer's buildings.
  13. Answers customer questions regarding status or feasibility of job requests.
  14. Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  15. Performs duties related to the shipping and receiving of materials.
  16. May perform meeting room and conference room set ups.
  17. May perform building occupant moves within assigned facilities.
  18. May perform light maintenance and cleaning duties as assigned.
  19. May occasionally perform shipping, receiving and dock work in a mailroom type environment.
  20. May require periodic overtime on nights and weekends, including off-hour emergency response.
  21. Uses various machines and equipment in completion of various jobs contracted.
  22. Ensures data for Ricoh MOR, SPG and job logs are captured.
  23. Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
  1. Requires high school diploma or GED and 1-2 years of related work experience.
  2. Some related copy job experience is preferred.
  3. May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
  4. Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
Knowledge, Skills And Abilities
  1. Working knowledge of copier and other related equipment and repair is preferred.
  2. Requires knowledge and understanding of shipping/receiving procedures.
  3. Basic electronics knowledge is preferred.
  4. Possesses ability to work independently and flexibly to complete projects.
  5. Possesses troubleshooting and problem-solving skills.
  6. Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, Mental and Physical Demands

Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature. Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are looking for talented, inspired individuals to help drive our high-performance team and commitment to excellence.

Invest in Yourself:

Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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