Lead ServiceNow Developer

5 days ago

Cary NC United States Agile Resources, Inc. Full time

Location/Remote: 100% Remote (will work Eastern Time Zone hours)


Employment Type: 6-month W-2 contract (with possibility to extend)


Compensation: up to $85/hour W-2 (depending on experience)


Benefits: medical, dental, vision, LTD/STD, HSA/FSA, term life, and supplemental health insurances (e.g., Aflac) for all W-2 employees (and their families if needed), 401(k)


Responsibilities:


  • Lead the design, development, and configuration of Experience Management products within the ServiceNow platform, including Portals, Mobile, Virtual Agent, Chat, Search, Reports and Dashboards, Workspaces, Knowledge Management, Survey Management, Notifications, and Approvals.
  • Translate business requirements into technical solutions, leveraging best practices and industry standards to optimize functionality and user experience with a focus on UX/UI design.
  • Develop custom applications, workflows, and integrations to extend and enhance ServiceNow capabilities, driving innovation and differentiation in our product offerings.
  • Oversee the administration and maintenance of the ServiceNow platform, ensuring system stability, security, and performance.
  • Conduct regular audits and assessments to identify areas for improvement and optimization within Experience Management products.
  • Implement and manage governance processes, including access controls, data management, and compliance measures.
  • Provide technical leadership and mentorship to a team of developers and administrators, fostering a culture of innovation, collaboration, and continuous learning.
  • Collaborate closely with cross-functional teams, including business stakeholders, product management, UX/UI design, quality assurance, and customer support, to align product development efforts with strategic objectives and customer needs.
  • Facilitate effective communication and knowledge sharing across teams, ensuring alignment on priorities, timelines, and deliverables.
  • Establish and enforce rigorous testing protocols to ensure the quality, reliability, and scalability of Experience Management products.
  • Conduct thorough QA testing and validation of new features, enhancements, and bug fixes, leveraging automated testing tools and methodologies where applicable.


Must-Haves


  • U.S. Citizenship Required: Candidates must be U.S. citizens to comply with federal and contractual regulations.
  • 5+ years of hands-on experience in ServiceNow development and administration, with a focus on Experience Management products.
  • Proven leadership experience in managing and guiding ServiceNow development and administrative teams, with strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.
  • Proven expertise in designing and implementing custom applications, workflows, and integrations within the ServiceNow platform.
  • Strong understanding of Portal, Virtual Agent, Chat, Search, CSM ITSM, and ITOM modules within ServiceNow, with experience extending these capabilities to support employee and customer experience initiatives.
  • Proficiency in JavaScript, HTML, CSS, and other relevant front-end technologies/tools.
  • Experience querying and manipulating XML and JSON data for ServiceNow Portal development, ensuring efficient data integration and customization.
  • Experience with Agile/Scrum methodologies and DevOps practices.


Nice-to-Haves


  • ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) preferred.
  • UX/UI design certifications

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