Instructional Design Specialist/D2L Support
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Title: Instructional Design Specialist/D2L Support
Employee Classification: Other Professionals
Institution: Roane State Community College
Department: CTAT
Campus Location: Roane State Community College
Job Summary
The position supports faculty in design, development, and continuous improvement of high-quality online and hybrid learning experiences. Works collaboratively with faculty to apply instructional design best practices, integrate technology, and enhance student engagement and success. Provides front-line support for Brightspace by D2L Learning Management System by responding to phone calls, emails, and walk-in requests through CTAT support channels. Assists faculty, adjuncts, staff, and students by troubleshooting LMS-related issues, guiding users in the effect us of Brightspace tools, and resolving access, courses, and technical concerns. Develops and delivers training sessions and self-paced training modules on topics such as LMS navigation, course design, digital literacy, and accessibility. Supports college-wide initiatives by helping faculty and staff create accessible course content and web materials in alignment with institutional policies and compliance standards.
Job Duties
Primary Responsibilities (Instructional Support – 70%)
• Support the design, development, and continuous improvement of online, hybrid, and technology-enhanced face-to-face courses incorporating instructional best practices and digital tools.
• Collaborate with faculty to apply instructional design best practices, including alignment of learning objectives, assessments, and activities.
• Collaborate with faculty and CTAT staff to identify opportunities for continuous improvement in course quality, accessibility, and student learning outcomes.
• Promote student engagement through the integration of instructional technologies and digital tools (e.g., Creator+, H5P, and other emerging technologies.).
• Apply accessibility standards (WCAG 2.1AA) and Universal Design for Learning (UDL) principles in course design and development to support equitable and inclusive learning experiences.
• Develop and maintain course templates, instructional resources, job aids, and design guides.
• Develop and maintain self-paced training modules and learning resources for faculty, staff, and students on topics such as course design, digital literacy, accessibility, and instructional technology.
• Facilitate workshops, training sessions, and one-on-one consultations focused on instructional design, digital pedagogy, accessibility, and effective technology integration.
• Stay current with emerging trends, research, and best practices in instructional design, artificial intelligence (AI), and educational technology.
Secondary Responsibilities (LMS Support – 30%)
• Provide front-line support for Brightspace by D2L by responding to phone calls, emails, and walk-in requests through CTAT support channels.
• Troubleshoot LMS-related issues for faculty, adjuncts, staff, and students, including access, course setup, and tool usage.
• Ensure LMS compliance with accessibility standards and contribute to accessibility review initiatives.
• Maintain internal documentation and workflow guides related to LMS processes, tools, and best practices.
• Assist with communication and coordination with D2L technical support in collaboration with the D2L System Administrator.
• Assist with maintaining and updating the CTAT website, ensuring content is accurate, accessible, user-friendly, and compliant with institutional accessibility standards while supporting departmental instructional and support initiatives.
CTAT Employees Expectations:
• Adhere to the assigned work schedule as determined by the supervisor, dean, or the college.
• This is an in-person position based at the Oak Ridge, TN Campus, with some remote work options available at the discretion of the Director and in accordance with college policies.
• Coordinate leave requests, appointments, and planned absences with the Director in accordance with college policies and departmental needs. • Maintain a prof
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