Service Technician

2 weeks ago

Windsor CA United States Coast Counties Peterbilt Full time
Service Technician / Diesel Mechanic $32/hour to $38/hour (may pay more depending on experience) POSITION PURPOSE: The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. KEY RELATIONSHIPS: The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders. The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements. The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service. DUTIES AND RESPONSIBILITIES • Daily planning with the rest of the service team to establish repair strategies based on job priorities. • Determine work required from the repair order. • Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy. • Complete repairs efficiently within the time allowed. • Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense. • Submit a complete and accurate write-up for each repair performed. • Road test vehicles to verify satisfactory repair (if you possess a CDL) • Manual and computerized time posting on a ongoing basis. • Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored. • Coordinate with the rear parts counter, as needed on parts needed for the repair. • Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords. • Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable. • Assist the Service Team with preparing accurate repair estimates when required. • Update Service Manager on current repairs in process on a regular basis. • Maintain current certifications. • Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way. • Provide and maintain a full set of hand tools and air tools. • Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats. • Be punctual at the start of your shift and when returning from lunch and breaks. • Do not exceed two hours on diagnosis without approval from the Service Manager. • Bring any additional repairs, immediately to the attention of the Service Team • Always wear your safety glasses when on the shop floor. • Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc, • Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business. • Think company "first" & customer "first" & safety "first" in all day to day activities

Compensation details: 32-38



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