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Tier 2 Service Desk Technician
2 months ago
Description:
• Being the first line contact for IT Help Desk interactions with the business – answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation.
• Build, provision, and configure corp PC’s with a focus on excellent customer service and quick remediation.
• Note customer problems and log information in Service Now ticketing system.
• Assist end-user with self-fix guidance and provide them with walk-throughs to fix the problem.
• Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team.
• Provide training to users in response to resolution of technical questions or issues.
• Provide technical support for all IT issues via remote support, instant messaging, phone, email, and visits to offices.
• Handle technical requests such as password resets, software installs, and other service requests.
Qualifications
• Must possess strong problem-solving, organization, and documentation skills.
• Must possess strong customer communication and interpersonal skills sufficient for daily interaction with company team members and delivery of superior customer service.
• Strong understanding of Windows 10, Mac OS, and Microsoft Office 365 Suite
Skills:
provisioning, help desk, windows operating systems, mac os, active directory, windows, help desk support, service desk, ticketing system, servicenow, comptia a+, remote support
Top Skills Details:
provisioning,help desk,windows operating systems,mac os,active directory,windows,help desk support,service desk,ticketing system,servicenow
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
