Loss Mitigation Operations Support Specialist

2 weeks ago

Houston TX United States Cornerstone Capital Bank Full time
Description***No agencies or 3rd party Recruiters please. Thank you ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Loss Mitigation Operations Support Specialist will be responsible for assisting with daily production requirements for document intake, underwriting, closing, and investor reporting for the Loss Mitigation department. This is an entry-level position for individuals with a desire to enter the default mortgage servicing industry.


  • Location: Onsite daily in Galleria Area of Houston, TX
  • Compensation: $18/hr

    Key Responsibilities:

  • Process loss mitigation assistance packages received from customers.
  • Assist with managing email inboxes and document workflows in Quandis.
  • Place and monitor third-party documentation orders for title reports, credit reports, and valuations.
  • Review loss mitigation acknowledgment letters, decision letters, and closing agreements for accuracy and compliance.
  • Report milestone loss mitigation events to investors via online platforms.
  • Aid in development and implementation projects related to regulatory, industry, investor, or company policy or procedure changes.
  • Review daily exception reports to assist with required compliance timelines.

    What you'll need to be successful:


    • College degree preferred.
    • No prior mortgage servicing experience required.
    • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Power Point, etc.)
    • Strong organizational skills and attention to detail.
    • High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

      What we offer:

      Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

      What to do next:

      If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

      Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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