Processor - Emergency Department

4 weeks ago


City of Elmira NY United States Arnot Health Full time

MAIN FUNCTION:

Responsible for processing all ED Physician orders and coordinating all ED activities including telephones. Reports to the Coordinator – Emergency Department.

DUTIES AND RESPONSIBILITIES:

  1. Maintains professionalism and composure in dealing with patients, families, and friends in person or by telephone using “Guest Relations” principles.
  2. Treats all information relative to the patient or family as confidential information, which must not be discussed with others unless it pertains directly to the care of the patient.
  3. Understands the emotional state of the patient and/or family, acting as a liaison between patients, families, employees, and physicians while being attentive to customer needs.
  4. Accurately and timely enters orders for diagnostic procedures to be performed at the direction of nursing and medical staff.
  5. Processes requests for admission of Emergency Department patients at the request of nursing or medical staff.
  6. Places calls and pages to medical staff and other requested parties per request, maintaining copies of on-call schedules.
  7. Responsible for discharging patients in the computer with accurate time and verifying T sheets are complete.
  8. Creates a daily patient visit and admission log, maintaining a department copy for distribution.
  9. Assists in finding replacement staff when needed.
  10. Demonstrates and assures the proper handling of medical records and keeps bulletin boards up-to-date.
  11. Maintains a complete understanding of emergency procedures and personal role in regard to fire safety, code blue, and disaster procedures.
  12. Communicates constructive ideas for service recovery and department improvement.
  13. Assists the switchboard operator and appropriately directs all incoming, outgoing, and inter-hospital telephone calls.
  14. Cross-trained to cover Emergency Department patient access representative duties.
  15. Attends all annual mandatory educational programs as required by position.
  16. Understands and demonstrates the importance of satisfying the needs of the customer/patient.
  17. Understands that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.

EDUCATION:

High school diploma or equivalent required. Experience working in an Emergency Department preferred.

EXPERIENCE:

One year of previous health care experience required. Computer skills and medical terminology required.

CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:

American Heart Association BLS for Healthcare Providers (CPR & AED) Program Certification required within 90 days of employment.

PHYSICAL DEMANDS:

Light physical effort. Frequently lifts 15 lbs., occasionally lifts 30 lbs., reaching and stooping required.

EXPOSURE CATEGORY:

Category II. Potential risk of tasks involved in exposure to Blood, Body Fluids, or Tissues. Category I not a condition of employment.

A.D.A. Essential Functions

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