Business Analyst

4 weeks ago


Philadelphia PA United States A2C Full time

Third parties need not apply, no sponsorship available - W2 Only


Join our client as a Business Analyst - Incident Management for a 12 month contract to hire position in Philadelphia, PA. In this role you will work 3 days/week in the office.


Job Summary:

Business Analyst with a background in incident management, business analytics, and technical support.

This resource, you will work closely with the Incident Management leadership to analyze data and be responsible for developing and maintaining incident management reports and providing insights to management and executives.

Responsibilities:

Develop and maintain incident management reports and dashboards

Provide insights and reports to management and executives on incident trends and performance metrics

Analyze incident data and identify trends to improve incident management processes

Work closely with cross-functional teams to identify root cause and implement corrective actions

Collaborate with the Incident Management team to develop and maintain incident management processes and procedures

Requirements:

Reporting and visualization: Ability to create reports and dashboards using tools such as Power BI, Tableau, or Excel/Excel Power Query.

ServiceNow knowledge and experience

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to present technical information to executives in a clear and concise manner

Ability to work well under pressure and manage multiple priorities

Preferred Bachelor's degree in business, computer science, information technology, or related field

Preferred 3+ years of experience in incident management, business analytics, and technical support


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