Customer Support Analyst

1 week ago

West Jordan UT United States Jordan School District Full time

GENERAL FUNCTION

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

Under the supervision of the support services manager and lead, the Customer Support Analyst is responsible for identifying and initiating resolutions to customer problems and needs associated with applications, computer equipment, hardware and software. Coordinates problem resolution and addresses and resolves complex problems requiring judgment and latitude for independent action. Outlines recommended procedures and provides instruction, direction and follow-up to customers. Participates in user groups and serves as a liaison between IT staff, service desk, customers and vendors.

ESSENTIAL FUNCTIONS

Identify and initiate resolutions to customer problems and needs associated with applications, computer equipment, hardware and software.
Coordinate problem resolution and address and resolve complex problems requiring judgment and latitude for independent action.
Identify reoccurring and potential problems, investigate alternative solutions and methods, and recommend procedures, controls for prevention and expedited problem resolution. Create technical documentation.
Outline recommended procedures and provide instruction, direction and follow-up to customers.
Analyze, research and support application development and technology requests.
Coordinate integration of software programs, new applications and systems, including research, design, testing, and implementation.
Coordinate updates to codes and changes to software systems.
Participate in user groups and serve as a liaison between IS staff, service desk, customers and vendors. Develop strategies for effective data flow to/from groups.
Facilitate the analysis, development and delivery of professional reports; ensures timely, accurate, and efficient processing and distribution of volume print jobs.
Analyze training needs, develop training curriculum and provide quality individual and group training.
Facilitate and support the installation of desktops and software; maintain software and hardware versions and maintenance levels.
May be required to travel to other District buildings using a personal vehicle.
Coordinate year-end procedures with District departments.
Assist service desk group as needed.

This position requires punctual and regular daily attendance.

NON-ESSENTIAL FUNCTIONS

Other duties as assigned.

QUALIFICATION REQUIREMENTS

Incumbent must be fingerprinted and clear a criminal background check.

Minimum Job Qualifications:

Requires High School diploma, GED or equivalent as reviewed by the Department of Human Resources. Verification may be required.
Requires an Associate's degree in computer science, software engineering, information management or related field plus three years of work related experience with demonstrated competence or an equivalent combination of education and experience.
Requires a valid driver's license that allows incumbent to legally operate a motor vehicle in Utah.
Requires effective interpersonal skills to interact with individuals and groups at all organizational levels, as well as parents, agencies and vendors.
Knowledge of K-12 administrative computer systems and office software and hardware.
Ability to troubleshoot and operate computer systems and peripheral equipment.
Ability to train other staff in the use of system software.
Ability to effectively communicate verbally and in writing.
Requires technical knowledge at the expert level to assist customers and evaluate their needs.
Requires ability to manage multiple projects.
Requires ability to work in a team oriented customer service environment.
Available for occasional shift work if needed.

Must be self-motivated and proactive in completing tasks with minimal direction.

Machines, Tools & Equipment Used:

Office equipment and computer hardware, software and peripherals.

Physical Requirements - Not limited to the following:

Constant sitting (up to 8 hours) and near vision.
Frequent pinching of wires and find motor dexterity.

Occasional overhead work, climbing ladders up to 20 feet, awkward carrying up to 35 pounds and awkward lifting up to 35 pounds.

  • Customer Support Analyst

    1 week ago

    West Jordan, United States Jordan School District Full time

    GENERAL FUNCTION Under the supervision of the support services manager and lead, the Customer Support Analyst is responsible for identifying and initiating resolutions to customer problems and needs associated with applications, computer equipment, hardware and software. Coordinates problem resolution and addresses and resolves complex problems requiring...

  • Customer Support Analyst

    1 week ago

    West Jordan, United States Jordan School District Full time

    GENERAL FUNCTIONRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Under the supervision of the support services manager and lead, the Customer Support Analyst is responsible for identifying and initiating resolutions to customer problems and needs associated with applications,...

  • Production Support Analyst

    1 month ago

    South Jordan, UT, United States TSR Consulting Services, Inc. Full time

    Our client, a leading financial services company is hiring a Production Support Analyst. Job ID# 80862Work Location: South Jordan, UTSummary:Looking for a Production Support Analyst to join the Global Technology team.- Interested in Supporting distributed Platform- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to...

  • Customer Service Support Specialist

    3 weeks ago

    South Jordan, Utah, United States Innova Solutions Full time

    Job Title: Customer Service Support AnalystJob Summary:Innova Solutions is seeking a highly skilled Customer Service Support Analyst to join our team. As a Customer Service Support Analyst, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and maintain effective relationships with...

  • Customer Support Analyst

    1 week ago

    West Valley City, United States Jordan School District Full time

    GENERAL FUNCTIONUnder the supervision of the support services manager and lead, the Customer Support Analyst is responsible for identifying and initiating resolutions to customer problems and needs associated with applications, computer equipment, hardware and software. Coordinates problem resolution and addresses and resolves complex problems requiring...

  • Production Support Analyst

    1 month ago

    South Jordan, United States TSR Consulting Services, Inc. Full time

    Our client, a leading financial services company is hiring a Production Support Analyst. Job ID# 80862Work Location: South Jordan, UTSummary:Looking for a Production Support Analyst to join the Global Technology team.- Interested in Supporting distributed Platform- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to...

  • Production Support Analyst

    1 month ago

    south jordan, United States TSR Consulting Services, Inc. Full time

    Our client, a leading financial services company is hiring a Production Support Analyst. Job ID# 80862Work Location: South Jordan, UTSummary:Looking for a Production Support Analyst to join the Global Technology team.- Interested in Supporting distributed Platform- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to...

  • Production Support Analyst

    4 weeks ago

    South Jordan, United States TSR Consulting Services, Inc. Full time

    Our client, a leading financial services company is hiring a Production Support Analyst. Job ID# 80862Work Location: South Jordan, UTSummary:Looking for a Production Support Analyst to join the Global Technology team.- Interested in Supporting distributed Platform- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to...

  • Production Support Analyst

    1 month ago

    south jordan, United States TSR Consulting Services, Inc. Full time

    Our client, a leading financial services company is hiring a Production Support Analyst. Job ID# 80862Work Location: South Jordan, UTSummary:Looking for a Production Support Analyst to join the Global Technology team.- Interested in Supporting distributed Platform- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to...

  • Production Support analyst

    4 weeks ago

    South Jordan, United States Innova Full time

    Innova Solutions has a client that is immediately hiring for a Product Support AnalystPosition type: Full-time ContractDuration: 10 MonthsLocation: South Jordan UT As a

  • Customer Support Representative

    1 month ago

    South Jordan, UT, United States Russell Tobin Full time

    Customer Support RepresentativeLocation:South Jordan, UTPay:$20.00~$21.99/HourContract Duration: 6 monthsHybrid - 3 day ON SITE and 2 days AT HOMEPosition Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy and...

  • Technical Support Analyst

    1 month ago

    Boulder, CO, United States AssetWorks Inc Full time

    Job Summary:At AssetWorks, the FA Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Level 1 Software Support Analysts, Functional and Technical representatives. All three teams collaborate to support the customer base and many of the job duties...

  • Financial Analyst for Customer Rebates

    1 week ago

    South Jordan, Utah, United States Cricut Full time

    Job OverviewWe are seeking a skilled Financial Analyst to join our revenue accounting team. This role is responsible for managing the rebate process, ensuring accurate and complete organization, logging, and tracking of deals approved with rebates.Key Responsibilities:Rebate Process ManagementCollaborate with the Pricing team to understand rebate program...

  • IT Support Analyst

    1 month ago

    Philadelphia, PA, United States Hexaware Technologies Full time

    What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance,...

  • Senior Financial Analyst

    3 days ago

    Denver, CO, United States Support Center Full time

    Sr. Financial Analyst Job Description Smashburger is seeking an outstanding candidate to serve as a Sr. Financial Analyst in its Denver, Colorado office. This individual will be part of the Finance Department and will play an important role in the Company’s weekly & monthly reporting. They will be responsible for supporting the senior members of the...

  • Senior Analyst, Customer Experience

    2 days ago

    Boston, MA, United States DraftKings Full time

    We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of...

  • Product Support Analyst

    1 month ago

    Austin, TX, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...

  • Allocation Analyst

    2 weeks ago

    West Jordan, United States Sportsman's Warehouse Full time

    Purpose of Position:The Allocation Analyst is responsible for the allocation of merchandise at the sku level for assigned categories, across all stores, ensuring that store inventory supports the go forward sales, allocation objectives, and presentation by store. Partner with merchandising organization to drive size strategy and execution. Collaborate with...

  • Allocation Analyst

    2 weeks ago

    West Jordan, United States Sportsman's Warehouse Full time

    Purpose of Position:The Allocation Analyst is responsible for the allocation of merchandise at the sku level for assigned categories, across all stores, ensuring that store inventory supports the go forward sales, allocation objectives, and presentation by store. Partner with merchandising organization to drive size strategy and execution. Collaborate with...

  • Application Support Analyst

    1 month ago

    Midland, TX, United States Midland Memorial Hospital Full time

    *This is an on-site position. Not remote eligibleThe Application Support Analyst is responsible for the design, implementation, oversight, and ongoing management of the software applications associated with ongoing hospital operations. The primary goals of the application support analyst are ensuring excellent functionality, performance, reliability,...