Deputy General Manager, Band 7

Gloucestershire Hospitals NHS Foundation Trust

If you are a compassionate, brave and ambitious leader and passionate about driving services forward, then we want to hear from you. There has never been a more rewarding time to be part of the recovery and robust operational delivery of services in the Surgical Division.

An exciting opportunity has arisen for a motivated and enthusiastic individual to join the new Surgical Divisional Management Team. This leadership role will provide operational responsibility and management for GI Services within the Division.

The proposed interview date is: 5th December

Main duties of the job

This is a key leadership opportunity within the Division of Surgery with an emphasis on flexible leadership balancing strategic plans with operational needs to ensure robust delivery, supporting the General Manager and Service Line Tri.

This will include successful budgetary management working to the expectations of the Surgical Division Financial Sustainability programme in order to enable delivery of our 1, 3, 5 year strategic goals.

Job responsibilities

The Deputy General Manager will have a specific responsibility in managing both operational and junior level strategic decision planning, supporting the General Manager on the recovery and transformation actions post the COVID pandemic to allow us to deliver a new normal.

1. Provide leadership to areas managed, working with surgical general managers and clinical colleagues to manage the design and delivery of clinical/non-clinical elective services within the specialities.
2. Develop a culture within areas managed in which all staff are delivering high quality patient-centred clinical and support services.
3. Develop short, medium and long-term objectives, which are turned into effective, affordable and achievable annual service plans for the specialities, and deliver these plans within the financial resources available.
4. Responsible for identifying the opportunity and formulation of new service developments and initiatives, supporting the General Manager in preparing bids and ensuring business cases are produced for service developments, taking into account activity and income projections and resource allocations.
5. Work with colleagues to review and redesign services in order to meet the needs of patients and enable the specialities to achieve key performance indicators and reduce costs.
6. Support the General Manager in the planning of future capital developments for the specialities to deliver improved facilities for patients in line with the Trust's Strategic Plan, ensuring that capital developments are designed around the services.
7. Develop robust mechanisms to ensure clear communication of service plans, objectives and service changes within the specialities ensuring that staff are engaged directly in any review and the development of services.

Performance Management

1. Develop effective processes for monitoring and managing elective and emergency activity, identifying when performance falls below set standards and taking corrective action, ensuring that all national and Trust performance targets are achieved.
2. Analyse and interpret a range of options in highly complex situations, making judgements and deciding upon corrective action to ensure performance targets are achieved. Escalating where appropriate to the General Manager.
3. Determine the information needs of the specialities and ensure appropriate timely data collection mechanisms are established to support capacity and demand analysis.
4. Support the General Manager on the planning and implementation of cost reduction elective programmes for the specialties in line with corporate objectives.
5. Ensure that the specialties adhere to the Trust Standing Orders, Standing Financial Instructions, and works within the Trust's policy framework.
6. Undertake budget holders training to ensure you have the skills to manage budgets effectively and provide support to budget holders by regularly reviewing budget statements.
7. Lead on business planning and participate in corporate approach, and agree proposed commissioned activity with relevant clinical leads.

Staff Management

1. Deliver safe, efficient and effective delivery of care through the non-clinical management team, supporting and empowering the clinical leadership teams to implement change and make improvements to care as appropriate.
2. Manage all non-clinical staff within the specialties in line with the Trust's employment policies.
3. Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Divisional HR Manager to address issues of concern.
4. Develop mechanisms for ensuring performance appraisals and continuous professional development of all staff, and take responsibility for ensuring the specialties achieves compliance with mandatory and statutory training and appraisal rates.
5. Ensure that appropriate mechanisms are in place to identify and meet education and training needs of all staff. Conduct performance management reviews as and where appropriate.
6. Promote a high-performance culture by holding people to account within the specialties.
7. Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill-mix for the delivery of service plans, producing an annual workforce plan supporting the General Manager and Service Line Tri. Utilising any opportunities for benefits realisation from Agenda for Change i.e. role redesign.
8. In conjunction with the Medical Staffing team, ensure that all rotas are sent to new consultants and junior doctors 6 weeks prior to starting.
9. Develop plans in conjunction with the Human Resources team, which enable the specialties to successfully implement the Trust's Human Resources Strategy, ensuring innovative and patient-focused working practices and continuous development of staff.
10. Design and implement change within the specialties, acting as a change agent and role model to gain commitment from colleagues and motivating the workforce so that barriers to improve the effectiveness of the departments are overcome.

Clinical Governance

1. Support the General Manager in improving the effectiveness of clinical services by working with the Clinical Lead to ensure that clinical standards, education, audit and research and development are pursued in line with Trust strategy, and that ongoing clinical practice is evidence-based. Ensure that relevant national policy guidance/targets in relation to clinical governance are implemented and adhered to.
2. Develop and co-ordinate within the specialties effective methods for determining user views on services provided, encouraging the service users to participate in user strategy.
3. Take overall responsibility for the specialties responses to complaints, in line with Trust policy, ensuring a thorough investigation is undertaken, replies are produced to required standards, within specified timeframes, and ensure that they are sensitive to the needs of the patients and their families. Ensure lessons are learnt and corrective action is taken.
4. Develop and monitor effective risk management strategies thus improving patient and staff safety, and reducing unnecessary costs and financial liabilities to the Trust.
5. Undertake research and benchmarking work to identify areas of best practice in order to ensure continuous improvement and innovation.

Person Specification Knowledge and Skills

• Experience and evidence of collating data and business case preparation
• Able to make and take sometimes difficult decisions after analysis of options and implications
• Able to influence and engage people in different settings
• Proven conceptual and analytical skills
• Able to build effective working relationships at all levels within and outside the trust

Experience

• Experience of strategic planning
• Managing a range of staff groups, with evidence of delivering reduced sickness absence levels and improved appraisal rates
• Experience and evidence of implementing change management projects to develop or improve services
• Senior management experience in the NHS or related employer/sector which must include experience of directly managing staff and non-pay budgets

Qualifications

• Degree or equivalent professional qualification; equivalent operational experience
• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

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