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Call Center Pharmacy Technician

1 month ago


Beachwood OH United States Cleveland Clinic Full time


*This position is eligible for a $2,500 sign-on bonus*

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    
 

As a Pharmacy Technician, you will support the Adherence Pharmacy to ensure that high-risk patients and patients with multiple medications and diseases receive their medications in a timely manner. You will provide proactive outreach in a call center setting to ensure these patients adhere to their medications to improve their quality of life and clinical outcomes.  
 

The ideal future caregiver is someone who:  

  • Has strong customer service skills.  

  • Is adept at processing prescriptions in a pharmacy management system.  

  • Excels in a fast-paced environment.  

  • Demonstrates a strong work ethic.   


This is an excellent opportunity for someone who wants to join an expanding program that offers the opportunity to work a hybrid schedule after 6 months and proven proficiency in all tasks.  
 

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare. 


Responsibilities:

  • Prepares prescription orders for dispensing to patients and maintains inventory for the outpatient pharmacy.
  • Assists with the extemporaneous compounding of prescriptions and the bulk compounding of prescription and over-the-counter items.
  • Operates the point-of-sale cash register system according to department policies while ensuring positive patient experience during transactions.
  • Assists in inventory management including monitoring and acting on reorder points, restocking prescriptions and non-prescriptions areas and removal of expiring products.
  • Performs technical functions within assigned pharmacy to ensure timely and accurate outpatient prescription services.
  • May be asked to provide multi-pharmacy support in an assigned area of focus. Other duties as assigned.

Education:

  • High school diploma or GED.
  • Completion of a formal pharmacy technician training program preferred.

Certifications:

  • Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB).
  • Upon hire, registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy is required within 6 months. 

Complexity of Work:

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Work Experience:

  • Six month of hospital experience preferred.

Physical Requirements:

  • Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs. while walking, stooping, bending and reaching.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.