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Front End Manager

2 months ago

Harrisburg PA United States Restaurant Depot Full time
Front End Manager FULL-TIME

$17.31/hr

Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.

Essential functions:
• Supervising, training, evaluating and working alongside cashiers, front-end loaders, checkers and U-boat retrieval
• Ensuring safe operating procedures are followed.
• Making recommendations for hiring, firing and promoting of employees.
• Preventing long lines and delayed customer checkouts by anticipates busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
• A s part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
• Securing front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
• Ensuring that loaders are loading wagons and assisting customers to the parking lot.
•Monitoring loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered.
• Ensuring loaders are loading and conducting piece counts and calling off to supervisors.
• Ensuring that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.
• Ensuring that cashiers are checking big boxes to ensure the integrity of the ring-up.
• Ensuring Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.
• Reviewing cashier and loader errors and documents in log, for them to sign.
• Handling adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
• Keeping logs of items not properly labeled to make sure they are corrected on floor.
• Monitoring cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.
• Assuring that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.
• Maintaining dialogue with customers to get feedback on items not found, and quality of service on the floor.
• Maintaining a New Item Request log which is reviewed weekly with the Branch Manager.
• Ensures that customers have adequate supply of wagons that are working and roll easy.
• Making sure that employees in front end are properly dressed and wearing their name tags.
• Assigning employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area.
• Ensuring all supervisors are completing a minimum of 5 test checks per day they work.
• Maintaining integrity of F/E displays and stocking areas.
• Ensuring registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.

MDT-04 WS-04 WS-TC
Schedule

Shift start: 6:30AM or 9:30AM
Shift length: 10 hours
5 days/week, must be available any day


Benefits
  • Health, dental, vision insurance - available after 90 days
  • Paid time off
  • 401(k) plan

Qualifications
  • Must pass drug screen
  • Can lift 50 lbs
Bachelor’s Degree, or High School Diploma of GED with at least 4 years experience in customer service or related field, or any appropriate combination of education and experience. Computer literacy

About Restaurant Depot

Restaurant Depot is a Members-Only Wholesale Cash & Carry Foodservice Supplier. Their mission is to be your one-stop shop for savings, selection, and service, seven days a week. They have been supplying independent food businesses with quality products from large cash and carry warehouse stores since 1990. They became the leading low-cost alternative to other foodservice suppliers by eliminating the overhead of a traditional distributor, focusing on the needs of independent foodservice operators and offering free membership.