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Customer Care Coordinator

3 months ago

Chantilly VA Job Posting Location, United States Lennar Homes Full time

Customer Care Coordinator

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Customer Care Coordinator will answer all customer care telephone calls and inquiries.  Process and administer all customer care and quality assurance related paperwork and information.  Maintain customer care records and support department activities.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

  • Receive, return or forward to the appropriate Customer Care Representative (CCR) all Customer phone calls and e-mails within 24 hours as needed.

  • Help facilitate legal Case document requests (Salesforce, Iron Mountain, BuildPro.

  • Generate and follow up with customer reimbursement check requests.

  • BuildPro administrator, and when needed, generate EPOs in BuildPro.

  • Generate and manage H2 reports including H2 survey tracker and projection reports, *Salesforce and CCR/CM case management reports, Warranty Spend, NHO Tracker, Trade Partner reports, Aged Ticket reports, and Emergency Contact Calendar coordinator.  Reports may be weekly, monthly and Quarterly as needed.

  • Be the Division’s liaison for H2 Surveys.

  • File all documentation in warranty file and keep with other department file in a central folder.

  • Additional duties may include scheduling of all NHOs/TLCs, managing TLC documents, Table Tops Surveys and tracking of data related to these functions.

Requirements

  • Minimum High School or GED required

  • Prior customer service experience, preferably with a homebuilder

  • Intermediate to advanced PC skills (Microsoft Word and Excel)

  • Excellent verbal and written communication skills

  • Must possess professional attitude to represent company in a positive manner

  • Team player

  • Excellent interpersonal skills

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.  Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.