Department Manager

4 weeks ago

Bondurant WY United States Whole Foods Market Full time
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). You may be responsible for aspects of managing non-inventory supplies management & expense control. You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. You may participate in hiring activities. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities:

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
  • Sustains strong knowledge and awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Strong ability to perform task management, balancing dynamic customer flows.
  • Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Strong ability to communicate performance analysis findings and actions, both verbally and in writing.
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficient with email, Microsoft Office, and operations-related applications.
  • Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.

Qualifications

  • 18+ months retail experience including 6+ months of supervisory experience.

Physical Requirements/Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures 90 degrees Fahrenheit
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Shoe Department Manager

    2 months ago

    Binghamton, NY, United States Boscov's Department Stores Full time

    Boscovs Shoe Department Manager Experienced Retail Sales Department Managers- bring your experience to work for you where people love to shop! Boscovs began as a peddlers dream. Over the last 100 years, weve grown into Americas largest family-owned department store. Weve entertained the crowds with celebrity guest appearances, done thousands of in-store...

  • Department Manager- Cosmetics/ Jewelry

    2 months ago

    Pottsville, PA, United States Boscov's Department Stores Full time

    Retail Sales Manager Experienced Retail Sales Department Managersbring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of...

  • Retail Sales Department Manager

    2 months ago

    Hazleton, PA, United States Boscov's Department Stores Full time

    Retail Sales Department ManagerExperienced Retail Sales Department Managersbring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad...

  • Retail Department Manager

    2 months ago

    Milford, CT, United States Boscov's Department Stores Full time

    Boscovs Shoe Department Manager Experienced Retail Sales Department Managers- bring your experience to work for you where people love to shop! Boscovs began as a peddlers dream. Over the last 100 years, weve grown into Americas largest family-owned department store. Weve entertained the crowds with celebrity guest appearances, done thousands of in-store...

  • Prepared Foods Department Supervisor

    4 weeks ago

    Bondurant, United States Whole Foods Market Full time

    Assists with the scheduling and supervision of Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling Prepared Foods, coffee, and juice displays. Supports the Prepared Foods Team Leader and Associate Team Leader(s) to ensure smooth operation of the Prepared Foods Team. All Whole Foods Market Retail jobs require...

  • Retail Sales Department Manager- Jewelry/ Cosmetics- FT

    2 months ago

    Salisbury, MD, United States Boscov's Department Stores Full time

    Retail Sales ManagerExperienced Retail Sales Department Managersbring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of...

  • Department Manager

    4 weeks ago

    Alpine, WY, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Customer Service

    4 weeks ago

    Bondurant, United States Whole Foods Market Full time

    At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound...

  • Department Manager

    3 weeks ago

    Memphis, TN, United States Orion Talent Full time

    Position Details: Title: Department Manager Location: Memphis, TN Shift: M-F Day shift. Compensation: $100k - $125k(+) + 10% annual bonus Benefits: Comprehensive Corporate Benefits Package Travel: None Position Description: The Department Manager will be responsible for making a positive impact leading the Peanut Butter operations area of their...

  • Grocery Department Manager

    5 days ago

    TN, United States Food City Full time

    Job Title:Grocery Department ManagerAbout Food City:We are a privately held, family-owned company with a driving mission to run the best store in town. Our associates are our greatest asset and we offer flexible schedules to ensure they have ample time to spend with family and friends.Job Description:The Designated Assistant Store Manager is an Associate who...

  • Department Manager

    4 weeks ago

    Medford, MA, United States Wegmans Food Markets Full time

    Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Medford, MAAddress: 3850 Mystic Valley ParkwayPay: $24 - $25.50 / hourJob Posting: 10/01/2024Job Posting End: 11/01/2024Job ID:R0225034EARN A BONUS UP TO $2,500! Hiring immediately!As a Store Operations Management Trainee,...

  • Department Manager

    4 weeks ago

    Medford, MA, United States Wegmans Food Markets Full time

    Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Medford, MAAddress: 3850 Mystic Valley ParkwayPay: $24 - $25.50 / hourJob Posting: 10/01/2024Job Posting End: 11/01/2024Job ID:R0225034EARN A BONUS UP TO $2,500! Hiring immediately!As a Store Operations Management Trainee,...

  • Department Manager

    2 weeks ago

    Miami, FL, United States Pyramid Consulting Group, LLC Full time

    Our client, a luxury brand, is hiring a temporary Department Manager to join the team at their Miami location. This is a temporary role that will start early November and continue for three months with the potential to extend based on performance and the needs of the business. Candidates must be able to work a full-time retail schedule including weekends and...

  • Credit Department Manager

    2 weeks ago

    Wichita, KS, United States Equity Bank Full time

    Position Opening: Credit Department ManagerCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Department: Credit AdministrationLocation: Wichita, KansasSalary: FT SalaryResponsibilities and Expectations1. Manage Commercial Credit Underwriting• Responsible for the day-to-day operations...

  • Department Manager

    4 weeks ago

    Shawnee Mission, KS, United States Overland Park Garden Center Full time

    Family Tree Nursery, a leading top 100 garden center, is looking for its next generation of leaders. As a successful business we have been able to reinvest in and remodel our locations for a modern retail shopping experience. We pride ourselves on customer service, quality plants, creative displays, fun events and a healthy work culture. Our committed,...

  • IT Department Manager

    2 weeks ago

    Somerset, NJ, United States DIGI America (TERAOKA Group) Full time

    Company OverviewDIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Full Stack Developer to join our team.Position...

  • Retail Department Manager

    4 weeks ago

    , TX, United States US Foods Full time

    Unlock Your Potential as a Retail Department LeadAt US Foods, we're seeking a talented Retail Department Lead to oversee the daily operations of our retail departments. This is a fantastic opportunity to develop your leadership skills and contribute to the success of our team.Key Responsibilities:Lead and motivate a team of retail professionals to achieve...

  • Demi Counter Supervisor

    4 weeks ago

    bondurant, United States Whole Foods Market Full time

    Assists with the scheduling and supervision of Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling Prepared Foods, coffee, and juice displays. Supports the Prepared Foods Team Leader and Associate Team Leader(s) to ensure smooth operation of the Prepared Foods Team. All Whole Foods Market Retail jobs require...

  • Pharmacy Department Manager

    3 weeks ago

    United, United States Weis Markets Full time

    Job Summary:We are seeking a highly skilled Pharmacy Manager to join our team at Weis Markets. As a Pharmacy Manager, you will be responsible for leading our pharmacy department and ensuring that our customers receive exceptional service and care.Key Responsibilities: Maintain a collaborative business relationship with store operations team, driving...

  • Care Management Department Leader

    4 weeks ago

    , TX, United States St. Joseph's Medical Center Full time

    Job SummaryThe Manager of Care Management is responsible for overseeing the daily operations of the Care Management Department. This role assists the Department Director with employee supervision, management, and training, as well as data research and analysis. The Manager also develops and implements quality initiatives to support defined objectives and...