Lead Restoration

Company & Position Overview

This position is a direct placement, full-time role with a trusted leader in water, mold, and fire damage restoration, proudly serving the residential, commercial, industrial, and medical industries. As a locally owned and operated business, they provide 24-hour emergency service across Jacksonville, Jacksonville Beach, St. Johns County Beaches, and surrounding areas. Our highly trained team is passionate about responding quickly to help our customers restore their lives after unfortunate events.

LocationOffice located in Jacksonville, FL 32256. Service area within ~30 miles.

Hours / Schedule: Office hours are 8am-5pm, Monday-Friday. Open for emergency services 24/7. On-call rotation required.

Salary / Pay Range: $20-28/hr weekly salary, dependent upon qualifications and experience. Additional performance incentives and commission opportunities for on-call / after-hours projects. Transparent advancement program with structured pay increases for meeting expectations at 30 and 90 days of employment.

Position Detail

The Restoration & Remediation Technician is responsible for performing water, mold, and fire damage restoration tasks. This position includes evaluating damage, creating estimates, serving as a liaison between customers and insurance carriers/adjusters, executing remediation plans, and ensuring adherence to relevant industry and safety standards. The role requires technical skill and knowledge, hands-on experience, attention to detail, and a strong customer service orientation.

Key Responsibilities:

• Perform water, mold, and fire damage restoration tasks according to IICRC standards.
• Set up and operate equipment for drying, dehumidification, and air filtration.
• Complete detailed damage assessments and documentation.
• Communicate with clients regarding project progress and timelines.
• Adhere to safety protocols and use appropriate PPE.
• Maintain routine and project-specific equipment and supplies, and assist with inventory management.

Required Qualifications:

• High School diploma or equivalent.
• Familiarity with IICRC standards, property and casualty insurance, and remediation/restoration project management and estimating.
• 1-2 years of experience performing water, mold, and fire damage restoration and remediation tasks
• Ability to lift 50+ pounds and work in challenging environments.
• Valid driver’s license.

Preferred Qualifications:

• IICRC certifications (e.g., WRT, AMRT, ASD, FSRT, etc.).
• Proficiency with remediation and/or reconstruction software (Xactimate, DASH, or other PSA's).
• Strong problem-solving and communication skills.

This position will report directly to operations/production management, working closely with senior company leadership. Success will be dependent on the ability to deliver on the deliverables; excellence in customer service, prompt response to support requests, and a willingness to execute with precision and quality all the duties outlined in the position description.

Key Characteristics of the Ideal Candidate

Called – A strong sense of passion for our mission and a real sense of this role and company being a great fit for the gifts, talents, passions, and experiences with which God has entrusted this person. Must be mission-motivated and maintain a resolve to overcome obstacles anchored in a sense of purpose in the work.

Servant Leadership – Nobody is above any task, and we are all here to serve others. Every customer, internal or external, needs help, and the most powerful way to lead will be to serve at a high level.

Learning and adaptive – In a small business with a big mission and one that is scaling up rapidly, new systems, technology, and situational adaptability will be normal. This person must have an appetite for learning and skill improvement. Company promotion from within is the thread with which our company will be built. “Ground-up” candidates who excel in this position will have strong opportunity for growth professionally and financially.

Grit, Determination, and Resourcefulness – Not everything will have a pre-planned solution. The person will have to be resourceful in figuring things out, resist being overwhelmed, and be willing to roll up their sleeves until they make it work. Whether looping in other people, finding tools online, or seeking out best practices, this person will have to have an open mind and good resolve.

Organizational Skills – We serve a God of order and creativity, but we live in a world of chaos and confusion. This person gets to help bring the Kingdom of God to the office by being a constant organizational force. They will need to take a proactive approach to organization, and have the capacity for seeing patterns, discerning better processes, and prioritizing and systematizing for improved outcomes.

Chemistry Fit – This is a fun culture. We laugh, we work hard, we press hard, we jump in to figure things out. Fitting into the team chemistry is essential, particularly for a smaller office team

High Character – We operate with a high trust culture. We must operate out of personal values and integrity, or this will not work. Integrity, honesty, compassion, reconciliation, and diligence are all qualities this person must possess to flourish here.

Energy and Enthusiasm – This person must bring joy and passion for work to the job. It is essential to spur one another on in the work, be self-motivated to see the positive, and encourage others on the mission.

Multitasking – This is not a steady state or static environment. Workflow will cycle and interruptions are normal, so this person must be able to juggle and adjust on the fly.

Project Management – While multitasking, this person must be able to keep an eye on deadlines and critical dependencies and either work to preserve them or bring people in before things are missed.

Why Join Us

We are committed to making a difference in people’s lives by helping them recover from water, mold, or fire damage. But we also take great pride in providing a best-in-class employment experience for our team members. We offer a collaborative work environment, opportunities for personal and professional growth and advancement, and the chance to work in a fast-paced, rewarding industry. Join us and be part of a team that truly cares about restoring lives and properties

Benefits

• Paid Time Off and Holidays
• Start accruing on day 1
• 1st year = 5 days PTO + 3 Sick Days + 3 Personal Days
• 8.5 Paid Holidays per year
• Additional 5 days of PTO available for each year of tenure through 3rd year
• Company Cell Phone and/or Personal Cell Phone Reimbursement
• Professional Development Assistance and Paid Training Opportunities

Our People Strategy

We are in the people and relationship business Although we may never reach a perfect organizational model, we can strive toward it in our daily mission and efforts. With that vision comes a focus of key initiatives we are working on, listed here, with the indicators of what it should look like as we approach:

Shared Direction: A collective understanding of what the organization stands for, where it is going, and how we will get there. Indicators include a clear inspiring vision, well-executed strategies, and clear aligned goals.

Authentic Values: Deeply held principles guiding all decisions and relationships, always reflected in the conduct of everyone. Indicators include high levels of trust and communications, uncompromising integrity and ethics, and socially responsible practices.

Productive Relationships: Open, collaborative relationships that recognize and honor the commitments that people make to themselves, each other, their work, and the organization. Indicators include respect for all individuals and the contributions they make to the organization, effective problem-solving and decision-making, clear accountability, and effective teamwork at all levels.

Liberating Processes: Flexible structures, processes, and technologies that allow people to do their best work and to collaborate effectively across boundaries. Indicators include clear organization design, collective knowledge, the right tools and technologies, and the right people for the right jobs.

Outcome Learning: Results-focused learning that strengthens individual and organizational capacity to cope with the present and define the future. Indicators include continuous teaching and learning, effective knowledge and skills development, and leadership development at all levels.

Motivating Metrics: Fair, meaningful performance requirements, measure and rewards that reinforce high performance and address poor performance. Indicators include clear and energizing performance requirements, relevant work measures, and differentiated rewards.

Equal Employment Opportunity

Solid State Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.