Executive Housekeeper

4 weeks ago

MorristownNew JerseyUS, United States Westin Governor Morristown Full time
Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview:

The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities:
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Maintain and control all housekeeping equipment.
  • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Conduct monthly guest supplies and cleaning supplies inventories.
  • Ensure that large guestroom turns are  managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
  • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Inspect all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Highgate Hotel procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Carry a pager at all times.  Operate pagers and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Housekeeping Department on their role in contributing to Medallia Scores.
  • Monitor all V.I.P.'s,  special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.

 

Qualifications:
  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Must be profecient with MS Word and MS Excel.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

 

  • Executive Housekeeper

    2 weeks ago

    Morristown, Tennessee, United States Marriott Hotels & Resorts Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, Westin Governor Morristown. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspec Housekeeper, Executive, International, Housekeeping, Hotel, Operations

  • Executive Housekeeper

    3 weeks ago

    Morristown, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    4 weeks ago

    Morristown, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    2 weeks ago

    Morristown, New Jersey, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    7 days ago

    Morristown, New Jersey, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    6 days ago

    Morristown, Tennessee, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    2 weeks ago

    Morristown, Tennessee, United States Marriott International Inc Full time

    Job DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, Westin Governor Morristown. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline,...

  • Executive Housekeeper

    4 weeks ago

    Morristown, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeping Manager

    2 weeks ago

    Morristown, Tennessee, United States Westin Governor Morristown Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Executive Housekeeper

    7 days ago

    New York, New York, United States Seville Nomad Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property....

  • Housekeeping Services Director

    6 days ago

    Morristown, Tennessee, United States Westin Governor Morristown Full time

    About the RoleWe are seeking an experienced Executive Housekeeper to join our team at Westin Governor Morristown. As an Executive Housekeeper, you will be responsible for leading the Housekeeping Department and ensuring that our guests receive the highest level of service and quality in their accommodations.Key Responsibilities:Supervise Housekeeping Staff:...

  • Executive Housekeeping Lead

    7 days ago

    New York, New York, United States Seville Nomad Full time

    About the JobAt Seville Nomad, we value our guests' experiences and strive to provide exceptional service. The Executive Housekeeper plays a crucial role in ensuring the cleanliness and quality of our hotel's rooms and common areas.ResponsibilitiesOversee the housekeeping operation, maintaining high standards of cleanliness and organization.Train and...

  • HAL - Executive Housekeeper

    2 weeks ago

    New York, New York, United States Holland America Group Full time

    HAL - Executive HousekeeperDepartment: Housekeeping Employment Type: Fixed Term Contract Location: Global Reporting To: Assistant Hotel General Manager Description Responsible for their assigned ship's onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated. Key...

  • Resort Housekeeper Supervisor

    5 days ago

    Morristown, Tennessee, United States Westin Governor Morristown Full time

    Job OverviewThe Executive Housekeeper is responsible for overseeing the day-to-day operations of the Housekeeping Department, including supervising staff, conducting room inspections, managing inventory and supplies, and maintaining a clean and safe environment.Responsibilities and Qualifications:Supervisory Experience: At least 3 years of progressive...

  • Assistant Executive Housekeeper

    2 weeks ago

    New York, New York, United States Hyatt Union Square Full time

    Overview: Opportunity: Assistant Executive Housekeeper Perform functions related to ensuring the housekeeping department operates according to brand/hotel and sustainability standards to ensure a high level of guest satisfaction. Potential Career Path Executive Housekeeper Assistant General Manager General Manager Essential Job Functions Interview, select,...

  • Executive Housekeeping Lead

    1 day ago

    New York, New York, United States Hyatt Union Square Full time

    Job SummaryWe are seeking an experienced Executive Housekeeping Lead to oversee the housekeeping department at our hotel. As a key member of our team, you will be responsible for ensuring that our guest rooms, public areas, and grounds are clean, safe, and well-maintained.Main ResponsibilitiesTeam Leadership: Interview, select, train, schedule, coach, and...

  • Formal Executive Housekeeper In UES

    3 weeks ago

    New York, United States Household Staffing Full time

    Formal Executive Housekeeper - Upper East Side, NYC Location: Upper East Side, NYC Schedule: Monday, Wednesday, and Friday, 9 AM - 5 PM (flexibility for 2 or 4 days a week for the right candidate) Compensation: $45 - $50 per hour, based on experience Benefits: 2 weeks PTO & 1 week sick time A distinguished client in the Upper East Side is seeking an...

  • Housekeeper

    4 days ago

    Jersey City, New Jersey, United States Blt Management Llc Full time

    Job Title: Housekeeper Location: Jersey City, NJ Position Type: Full-Time Job Description: We are seeking a dedicated and detail-oriented Housekeeper to join our team at a luxury apartment complex in Jersey City, NJ. The ideal candidate will be responsible for ensuring that vacant units are prepared to the highest standards for new residents, as well as...

  • Executive Housekeeper Needed in Manhattan

    3 weeks ago

    New York, United States Household Staffing Full time

    Job Title: Full-Time Executive Housekeeper Needed in Manhattan, NY Location: New York, NY 10028 Salary: $35-40/hr (May be flexible DOE!), 45 hours/week Benefits: Health insurance stipend, 2 Weeks PTO, Transportation Ideal Candidate: The ideal candidate for this role is an experienced and energetic professional who is highly detail-oriented and willing to...

  • Executive Housekeeper

    7 days ago

    New York, New York, United States Household Staffing Full time

    Job Description: Housekeeper/House Manager - Upper East Side, NYCAbout Us We are a professional couple living in the Upper East Side, New York City, seeking an experienced, reliable, and positive individual to join our household team. With three grown children (one of whom visits often from San Francisco) and two lovable Shishon dogs, we value a warm,...