Field Service Tech

2 weeks ago

Macon Georgia United States of America Johnson Controls Full time

What you will do  

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. 
  

How you will do it 

  • Install, service, troubleshoot, repair, and perform maintenance on various retail security management solutions including: Electronic Article Surveillance systems (EAS), RFID systems, CCTV and Network Video Systems. 

  • Able to run low voltage cabling and or CAT 6 type wiring as required for      installation or service 

  • Evaluates, diagnoses, troubleshoots, re-configures, and tests equipment and devices associated with repairs, as necessary 

  • Performs upgrades and additions to systems to increase functionality and usability 

  • Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized 

  • Maintain an accurate parts inventory at levels that insure a first time fix 

  • Demonstrate and train customers how to use their equipment properly 

  • Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.  

  • Take care of other tasks as needed 

What we look for 
Required Qualification:  

  • High School Diploma or GED 

  • Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred 

  • General knowledge of electronics required 

  • Strong understanding of Networking fundamentals 

  • Excellent written and oral skills 

  • Must have a valid driver’s license 

  • Working Knowledge of MS Office and basic PC skills 

  • Highly organized, strong interpersonal skills and ability to work independently 

  • Willing to obtain or have State License as required. (State Dependent) 

  • Must have a mechanical aptitude and be able to use hand and power tools 

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs 

  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 

  • Strong organizational skills, positive attitude, and an ability to learn quickly 

  • Must be capable of working independently or as a team 

  • Ability to complete all JCI required EAS and Video trainings and certifications 

  • Ability to travel, work overtime and weekends as needed 

  • Able to read and interpret blueprints and Scope documents 

  • Ability to mentor and train others 

  • Ability to perform service on more complete integrated solutions 

Preferred Skills: 

  • Networking Certification 

  • 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems 

  • Highly adaptive to industry changes as they come and a strong work ethic 

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