Triage RN

Employment Type:Full timeShift:

Description:This exciting position utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying the service excellence goals of care, concern, respect and cooperation. As a contributing member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues. This role provides triage service to support the Endocrinology team. Candidates will select their shift of either 8am-4:30pm or 8:30am-5pm. Monday through Friday.

I. Position Summary:

Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and

exemplifying the service excellence goals of care, concern, respect and cooperation. As a contributing

member of a health care team, functions in the role of patient advocate by being in the position of initial

contact for patient-related issues.

II. Position Responsibilities:

No. Percent

of Time

Essential

Duty Job Duties

1 20% Yes

Patient Assessment - Functions in the role of patient advocate by

being in the position of initial contact for patient-related issues.

Clarifies and implements physician orders by administering

medications and performing/ordering treatments and testing as

prescribed by the physician. Recognizes symptoms and establishes

priorities consistent with patient's condition. Documents patient's

physical and emotional status in order to address patient needs

appropriately.

2 25% Yes

Patient Care - Obtains information from patient and/or family.

Collaborates with other members of the health care team to promote

efficient patient care. Provides for the physical, cultural and

psychosocial needs of the patient and family. Integrates

evidence-based practice and professional standards whenever

possible. Serves as a champion for patient safety by continually

observing and monitoring the clinical environment and assuring that

safety goals and standards are considered when providing care in the

practice setting.

3 10% Yes

Communication - Performs required documentation and communicates

in a competent and effective manner to meet patient and/or family

needs and regulatory requirements. Protects confidentiality of patient's

Personal Health Information (PHI).

4 5% Yes

Billing & Facility Charges - Assures accuracy of patient charges and

directs patients appropriately with billing-related issues or

pre-certification needs.

5 25% Yes

Work Flow - Assists with the daily oversight of other clinical staff (other

nurse and non-nurse staff members) when directed by the manager to

maximize work flow in the practice. Provides feedback to the manager

when requested regarding work-related skills of non-licensed

personnel. Serves as a mentor and preceptor for new staff and as a

constant resource to non-licensed or non-nurse personnel. Remains

flexible with work assignments throughout the clinical site to assure

appropriate coverage to meet staffing and patient care needs.

6 5% Yes

Quality Improvement – Utilizes time and resources effectively to

promote quality and cost outcomes. Participates in site-specific and

division quality projects and initiatives. Serves as a clinical expert by

reporting patient related issues and concerns directly to the manager

and medical director. Assumes an active role in maintaining site

preparedness and compliance with guidelines and standards as

defined by regulatory agencies (ie. The Joint Commission, Illinois

Department of Public Health).

7 5% Yes

Triage - Handles nurse-directed telephone calls from patients and

seeks appropriate input and direction from the physician or functions

from signed protocols if applicable.

8 5% Yes Maybe assigned to a specific, specialtized area within the department

requiring additional skills, certification (ie Allergy and Dermtalogy,etc)

Complexity Factor: C

Work consists of various duties involving different processes and methods. Factors to be

considered differ with each assignment, and elements of the work must be identified and

analyzed to determine appropriate action. (Ex. Manager, RN, Physical Therapist, Admin Asst,

Supervisors, Medical Records Tech)

Impact Factor: I

Moderate impact on a limited phase of Loyola activity. Significant impact on the life and health of

students or patients. (Ex. RN, OT II, PT II, Network Analyst, Manager)

Freedom of Action:

General instructions are available but employee has latitude to set priorities. Questionable items

referred to supvsr.

Supervisory Responsibility:

Staff: N/A - position does not supervise staff

Functional: N/A - no functional supervisory responsibilities

Safety Accountabilities::

Loyola is committed to providing care that is safe. It is expected that all Loyola employees will

perform their job function in a professional and competent manner that constantly seeks to

reduce the risk of harm to patients, families and co-workers.

Quality Improvement Accountabilities:

Loyola is committed to the continuous improvement of the services it provides to its patients and

their families. All Loyola employees are expected to participate in quality improvement activities.

MAGIS & Service Excellence Accountabilities:

Responsible for consistently demonstrating our MAGIS values of Care, Concern,

Respect and Cooperation through teamwork and effective communication in an

effort to prevent and solve problems and to achieve quality outcomes, patient

safety, customer satisfaction and a safe environment.

Responsible for developing and maintaining an environment of service excellence

as outlined in the Service Excellence standards.

Patient Population Specific Competencies:

Demonstrates the skills and knowledge necessary to provide appropriate care to

the patient populations served by the specific unit to which the incumbent is

assigned.

Must be able to assess data reflective of the patient’s status and interpret

appropriate information needed to identify each patient’s requirement relative to

population specific needs.

The primary patient population for the unit is (ie clinical, disease, culture, special

needs, etc.)

Ambulatory patients in the subspecialty clinic.

Age Specific Competencies:

Demonstrates knowledge of the principles of growth and development for the

appropriate age span of the unit’s patients. The age span of the unit's patients is:

Infancy

Toddler

Preschooler

School Age

Adolescence

Young Adult

Middle Adult

Geriatrics

III. Position Requirements:

Minimum Education:

Required: Associates Degree

Preferred: N/A

Specify Degree(s): Nursing

Residency: N/A

Minimum Experience:

Required: Less than one year of previous job-related experience

Preferred: 1-2 years of previous job-related experience

Managerial Experience: N/A

Licensure/Certifications:

Required:

Basic Life Support (CPR)

Nursing - Current Registered Nurse license State of Illinois

Preferred: N/A

Other: N/A

Computer Skills:

Required:

Basic Keyboarding Skills

Preferred:

EPIC

Other: Ability to become proficient in EPIC with on-the-job training.

Typing Words Per Minute: 30+

Steno Words Per Minute: N/A

Required Skills:

Ability to analyze and interpret data

Ability to communicate verbally

Ability to deal calmly and courteously with people

Ability to deal with stressful situations

Ability to finish tasks in a timely manner

Ability to follow oral and written instructions and established procedures

Ability to function independently and manage own time and work tasks

Ability to maintain accuracy and consistency

Ability to maintain confidentiality

Ability to organize workflow

Ability to work as an effective team member

Other: N/A

Personal Relationships:

Routine job with interpersonal contact

Internal Contacts:

Within Department

Cross-departmental

Physicians

Students

Management

External Contacts:

Patients

Families

Regulatory Agencies

Visitors

Working Conditions:

Work takes place on hospital unit or clinical setting

Occasional exposure to unpleasant physical conditions and/or health & safety hazards

Physical Demands:

Occasionally:

Climb-Stairs

Frequently:

Standing

Walking

Sitting

Bending

Crouching

Reaching with Arms

Finger/Hand Dexterity

Talking

Hearing

Seeing

Pushing/Pulling

Lifting/Carrying (> 100 lbs)

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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