Production Support- Windows
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Software Support Associate
Assist Wealth Management team with ongoing production support work for the Windows desktop applications. As a Software Support Associate you are responsible for supporting numerous Windows desktop applications. You work hard to stay on top of fast changing technology and invest a lot of energy in learning new tricks. You are caught up on industry trends in client development frameworks and also anticipate what the near future will bring.
Qualifications:
- 5+ years of Level 2 and/or Level 3 experience
- Windows Servers
- Windows Desktop
- Vended Applications (in-house and SaaS)
- SQL/Oracle databases
- Middleware Web Services
- Web Applications
- You have a strong understanding of APIs and how to use them in practice.
Knowledge of:
- Windows infrastructure: Understanding of domain groups from a software support perspective.
- Directory security and permissions. Basic familiarity with networking concepts such as firewall rules, VPN, access lists, etc.
- Experience with coding Java / Pivotal Cloud Foundry / SQL
- Communication: written and verbal
Nice to Haves:
- Application Support experience
Tasks & Responsibilities:
- Partner with the development team, business support, end users, and other IT personnel to support and implement end to end solutions.
- Use basic programming knowledge to create or modify scripts and programs.
- Constantly looks for better ways of solving technical problems and designing the solution by not being afraid of challenging the status quo.
- Mentor and coach others on the team.
- Support existing software systems and platforms and hook in applications to applicable data sources.
- Write both unit and integration tests and develop automation tools for daily tasks.
- Create and maintain Disaster Recovery plans and participate in DR Testing.
- Participate in knowledge transfer sessions to understand the application that is being transferred to support.
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