Rep II, Operations
3 weeks ago
Job Summary
- Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.
- Ability to work in a fast paced environment, handling both inbound and outbound calls.
- Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.
- Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance.
- Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.
- Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.
- Participates in cross-training to perform all roles within the department. Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.
In this role, you will be responsible for:
• Training and working virtually
• Utilizing multiple software systems to complete Medicare appeals case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Minimum Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of working in a virtual role where the supervisor is not physically in the same space
• Six months of PBM/pharmaceutical benefits related work
• Six months of High Volume Call Center
Preferred Qualifications:
• Working independently but be self-aware enough to know when to ask for help
• Be technically capable to understand trouble-shooting steps and be able to communicate the results to leaders or IT
• Ability to effectively communicate verbally with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM
About NTT Data Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is 17.75. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. #INDHRS
-
Rep II, Operations
3 weeks ago
Please note: Actual location may vary., United States NTT DATA Full timeRep II, Operations - Med D Prior Auth Mandatory Video Training: M-F 8:00-4:30 CST, Post Training: Schedule fall within M-F 7:00A-6:00P CSTJob Summary Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment,...
-
Rep II, Operations
3 weeks ago
Please note: Actual location may vary., United States NTT DATA Full timeRep II, Operations - Med D Prior Auth Mandatory Video Training: M-F 8:00-4:30 CST, Post Training: Schedule fall within M-F 7:00A-6:00P CSTJob Summary Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment,...
-
Rep II, Operations
3 weeks ago
Please note: Actual location may vary., United States NTT DATA Full timeRep II, Operations - Med D Prior Auth Mandatory Video Training: M-F 8:00-4:30 CST, Post Training: Schedule fall within M-F 7:00A-6:00P CSTJob Summary Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment,...
-
Rep II, Operations
7 days ago
Please note: Actual location may vary., United States NTT DATA Full timeRep II, Operations - Med D Prior Auth Mandatory Video Training: M-F 8:00-4:30 CST, Post Training: Schedule fall within M-F 7:00A-6:00P CSTJob Summary Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment,...
-
Rep II, Operations
2 weeks ago
Please note: Actual location may vary., United States NTT DATA Full timeRep II, Operations - Med D Prior Auth Mandatory Video Training: M-F 8:00-4:30 CST, Post Training: Schedule fall within M-F 7:00A-6:00P CSTJob Summary Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast paced environment,...
-
Operations Representative II
3 days ago
Please note: Actual location may vary., United States NTT DATA Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Operations Representative II to join our team. As a key member of our operations team, you will be responsible for handling medication prior authorizations, working with customers, and ensuring timely and accurate resolution of cases.Key Responsibilities:Process medication prior authorizations...
-
Customer Service Representative II, Operations
3 weeks ago
Please note: Actual location may vary., United States NTT DATA Full timeJob Summary:Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing is essential for this role. As a Customer Service Representative II, Operations, you will be responsible for handling both inbound and outbound calls in a fast-paced environment. You must...
-
Customer Portal
3 months ago
United States Catapult Staffing Full timeCustomer Portal & CRM Support Rep II Location: Fully Remote (within 3 hours of specified locations) Dallas/Ft.Worth/Allen/Austin, TX Monet/Springfield, MO Louisville, KY/ Clark County, IN Waterloo/Cedar Falls, IA Role Type: 12 Month Contract About Our Client Our client is a leader in providing digital transformation solutions for community banks...
-
Health Unit Coordinator
2 weeks ago
, MN, United States Westwood Ridge II Full timeHealth Unit Coordinator Opportunity at Westwood Ridge IIWestwood Ridge II, a leading senior living community, is seeking a skilled Health Unit Coordinator to join our Transitional Care Unit (TCU) team. As a Health Unit Coordinator, you will play a vital role in ensuring the smooth operation of our TCU, providing exceptional customer service, and supporting...
-
, RI, United States NTT DATA Full timeNTT Data seeking Coverage Determination Reps for a 1 year remote contract role. Start date for this role is 11/4/2024.8 hour shifts will be assigned between 8a-8p EST Mon-Friday with a rotating weekend Video Training hours M-F 9a-5:30p EST Position Summary: The Healthcare Coverage Determination Representative II will work closely with providers to process...
-
Equipment Operator II
4 days ago
, FL, United States Highlands County Board of County Commissioners Full timeJob SummaryWe are seeking a skilled Equipment Operator II to join our team at the Highlands County Board of County Commissioners. As an Equipment Operator II, you will be responsible for operating moderately complex public works and construction equipment, as well as performing unskilled manual labor tasks when required.Key ResponsibilitiesOperate various...
-
Customer Portal And CRM Technical Support Rep III
3 months ago
United States Catapult Staffing Full timeCustomer Portal And CRM Technical Support Rep III SharePoint, PeopleSoft, Salesforce Location: Fully Remote (within 3 hours of specified locations) Dallas/Ft.Worth/Allen/Austin, TX Monet/Springfield, MO Louisville, KY/ Clark County, IN Waterloo/Cedar Falls, IA Role Type: 12 Month Contract-to-hire About Our Client Our client is a leader in...
-
LHWS Sales Rep
2 days ago
Cape May Court House, United States Leaf Home Full timeJob DescriptionJob DescriptionAre you looking for a company with unlimited compensation opportunity, weekly pay, and advancement to management roles? Leaf Home Water Solutions, a division of Leaf Home is looking to grow our team of Outside Sales Representatives TODAY! Why Work with Leaf Home Water Solutions? ...
-
Machine Learning Operations Engineer II
2 months ago
Johnston, RI, United States FM Global Full timeFM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management...
-
Machine Learning Operations Engineer II
5 days ago
Johnston, RI, United States FM Global Full timeFM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management...
-
Machine Learning Operations Engineer II
5 days ago
Johnston, RI, United States FM Global Full timeFM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management...
-
Field Sales Rep II
1 month ago
Grand Island, NE, United States Bayer Full timeField Sales Rep II YOUR TASKS AND RESPONSIBILITIES The Crop Protection Field Sales Representative is responsible for growing the market share of crop protection within a designated geography. This position will create demand for Bayer seed growth,crop protection, and seed products with retailers, dealers, and top growers, with responsibility...
-
Machine Learning Operations Engineer II
5 days ago
Johnston, RI, United States FM Global Full timeFM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk...
-
Packaging Operator II
17 hours ago
, MO, United States Natures Bakery Full timeJob SummaryWe are seeking a skilled Packaging Operator II to join our team at Nature's Bakery. As a key member of our production team, you will be responsible for ensuring the efficient and accurate packaging of our products.Key ResponsibilitiesOversight of packaging machines to ensure optimal performance and efficiencyProper placement of product in...
-
Customer Service Rep II
1 week ago
Lexington-Fayette, KY, United States Genuine Parts Company Full timeSUMMARY:Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).JOB DUTIES:• Places customer orders via telephone, fax,...