Staff Service Engineer

2 days ago

Belmont CA United States RingCentral, Inc Full time

Say hello to opportunities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in.

We're currently looking for a Staff Service Engineer to tackle complex technical issues on the AI-powered Cloud Based Contact Center platform. You'll validate, troubleshoot, and resolve diverse problems related to telephony, call routing, database performance, reporting, and call quality. You will leverage cutting-edge cloud technologies and collaborate with product owners, architects, and engineering teams.

We value motivation, organization, and a relentless approach to solving critical business problems. Our positive, team-oriented culture emphasizes collaboration and continuous improvement.

Job Duties:

Incident Management:

  • Act as an incident commander, coordinating with NOC, SRE, and Development leadership during production incidents and escalations.
  • Drive resolution during incidents while maintaining communication with leadership and customer-facing teams.
  • Publish executive summaries.

Communication and Escalation Management:

  • Maintain close communication with the support team on customer-related escalations.
  • Monitor multiple internal digital channels to ensure important issues are covered.
  • Serve as a technical resource, addressing incoming tickets and issues.
  • Collaborate closely with Engineering, SRE, Quality Engineering, Professional Services, and Product Management teams.
  • Lead and organize cross-team collaboration to address and resolve issues.

Desired Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.
  • 5+ years managing at least one of either Service Engineering, Sustaining, Customer Success, OPS, SRE, or Engineering teams.
  • 6+ years supporting SaaS products.
  • 8+ years overall industry experience.
  • Strong technical skills and a demonstrated ability to learn new technologies.
  • Experience with Cloud Based Contact Center technologies (Java, VOIP, Databases).
  • Active hands-on skills working with AWS deployments, monitoring, and logging.
  • Exceptional organizational and communication skills.
  • Resilient and adaptable attitude.

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Wellness programs including 1:1 coaching and meditation guidance.
  • Paid parental and pregnancy leave and new parent gift boxes.
  • Family-forming benefits (IVF, Preservation, Adoption etc.).
  • Emergency backup care (Child/Adult/Pets).
  • Pet insurance and Pet Telehealth.
  • Employee Assistance Program (EAP) with counseling sessions available 24/7.
  • Free legal services that provide legal advice, document creation and estate planning.
  • Employee bonus referral program.
  • Student loan refinancing assistance.
  • Employee perks and discounts program.

RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, California, the compensation range for this position is between $157,500 to $225,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more The salary may vary depending on your location, skills, and experience.

#J-18808-Ljbffr

  • Staff Engineer

    2 days ago

    Pleasanton, CA, United States Sanderson Stewart Full time

    Staff Engineer – Public Works Pleasanton, CA We welcome you to consider Sanbell as the next step in your exciting career as a civil engineer. Sanbell is a multi-disciplinary engineering, community planning, and design firm serving clients throughout the Western United States. Built by merging 4 strong firms with similar foundational and cultural values,...

  • Staff Engineer

    4 weeks ago

    Sunnyvale, CA, United States Illumio, Inc. Full time

    ENGINEERING- Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. Illumio, Inc. in Sunnyvale, CA seeks Staff Engr: Develop the User Interface and visualizations for Illumio's cloud products. Write software which addresses the problems presented by product...

  • Senior Staff Engineer

    3 days ago

    Costa Mesa, CA, United States CV Library Full time

    Job Description As a Senior Staff Engineer in the ECS team, reporting to the Sr. Software Development Manager, you'll collaborate with engineers across multiple disciplines and Business and UX to deliver new functionalities in the membership experience for our D2C website. Responsibilities Use industry-leading web frameworks and technologies in a...

  • Staff Software Engineer, Services – Tools Development

    2 days ago

    San Jose, CA, United States Yoh Services LLC Full time

    Staff Software Engineer, Services – Tools Development Employment Type: Contract Reference: BH-379108 As a Software Engineer with a focus on applications and services on the Tools & Infrastructure team, you will be responsible for writing the application software that will serve as the debug and diagnostic toolchain for a next generation electric vehicle...

  • Staff Software Engineer

    3 days ago

    Los Angeles, CA, United States Riot Games Full time

    Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work across multiple domains. They work with new and existing technology, building innovative solutions to overcome high-volume obstacles and create player value. As a Staff Software Engineer on the League of Legends Casual and Ranked User Experience (CRUX)...

  • Staff Backend Software Engineer

    3 days ago

    Mountain View, CA, United States General Motors of Canada Full time

    Job Description In this Staff Backend Software Engineer role, you will lead and develop high performance backend services and systems for GM Commercial Services' new software solution. This role provides a unique opportunity where you will be working across all of the GM Commercial Services software products, and truly steering the future of GM Commercial...

  • Staff Quality Engineer

    2 days ago

    San Francisco, CA, United States Twist Bioscience Full time

    We are seeking a highly experienced and motivated Staff Quality Engineer to join our dynamic team. As a Staff Quality Engineer, you will be responsible for ensuring the timely, effective, and efficient handling of customer complaints, incidents, and surveys. You will also be responsible for developing and implementing quality metrics (KPIs) to track and...

  • Staff Engineer, Software

    2 days ago

    San Jose, CA, United States Celestica Inc. Full time

    Staff Engineer, Software Location: San Jose, CA, US The Staff Engineer, Software develops, debugs, tests, deploys and supports code to be deployed in systems/products/equipment for various applications. They write, debug, maintain, and test software in various common languages and for software at various levels in the hierarchy (from Firmware to...

  • Staff Engineer

    1 month ago

    Pawtucket, RI, United States Collette Full time

    Collette is seeking a Staff Engineer to join our growing Technology team. This is a hybrid role based at our headquarters in Pawtucket, RI.About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when...

  • Staff Software Engineer

    3 days ago

    San Francisco, CA, United States Blackhornvc Full time

    About Ridepanda: Ridepanda is on a mission to make sustainable commuting options accessible to everyone by offering personalized e-bike, e-moped, and e-scooter subscriptions. As we scale, we are focused on building a best-in-class platform that ensures security, privacy, and seamless integration with our global partners. We are looking for a Staff...

  • Staff Engineer, Software

    2 days ago

    San Jose, CA, United States Celestica Inc. Full time

    Staff Engineer, Software Location: San Jose, CA, US The Staff Engineer, Software develops, debugs, tests, deploys and supports code to be deployed in systems/products/equipment for various applications. They write, debug, maintain, and test software in various common languages and for software at various levels in the hierarchy (from Firmware to...

  • Staff Software Engineer, Data Engineering

    3 days ago

    San Francisco, CA, United States DoorDash USA Full time

    About the Team Data is at the foundation of DoorDash's success. The Data Engineering team builds database solutions for various use cases including reporting, product analytics, marketing optimization, and financial reporting. The team serves as the foundation for decision-making at DoorDash. About the Role DoorDash is looking for a Staff Software Engineer,...

  • Staff Product Engineer

    3 days ago

    San Diego, CA, United States Analog Group Full time

    STAFF PRODUCT ENGINEER JOB DESCRIPTION AND RESPONSIBILITIES: As a Product Engineer, the candidate will be responsible for bringing Power Converter Products (DC to DC and AC to DC) from design into high volume production. Responsibilities include working with the design team to develop validation / characterization plans and implementing product...

  • Staff Software Engineer

    1 month ago

    New York, NY, United States Alldus Full time

    Staff Software Engineer - Backend ServicesOur client is an exciting AI-driven startup that is embarking on a groundbreaking mission to transform cloud security management practices for security and DevOps teams. They are hiring a Software Engineer to join their team in New York and help build out the core product and own the backend services.You as the ideal...

  • Staff Mechanical Design Engineer

    2 months ago

    Campbell, CA, United States ChargePoint Full time

    About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging...

  • Staff Engineer, Software

    2 days ago

    San Jose, CA, United States Celestica Full time

    Req ID: 122360 Remote Position: No Region: Americas Country: United States State/Province: California City: San Jose Summary The Staff Engineer, Software develops, debugs, tests, deploys and supports code to be deployed in systems/products/equipment for various applications. They write, debug, maintain, and test software in various common languages and for...

  • Staff Engineer

    4 weeks ago

    Boston, MA, United States Softworld Inc Full time

    Job Title: 80729 - Staff Engineer Learn more about the general tasks related to this opportunity below, as well as required skills. Job Location: Boston Massachusetts 02110 Hybrid Onsite Requirements: Python AWS API design/development Job Description: What You'll Do: Architect and Lead: Design and implement scalable, high-performance systems critical...

  • Staff Software Engineer

    3 days ago

    Los Angeles, CA, United States Riot Games Full time

    Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work across multiple domains. They work with new and existing technology, building innovative solutions to overcome high-volume obstacles and create player value. As a Staff Software Engineer on the League of Legends Casual and Ranked User Experience (CRUX)...

  • Staff/Senior Staff Site Reliability Engineer

    2 days ago

    Foster City, CA, United States Zoox Full time

    Foster City, CA • Full-time Staff/Senior Staff Site Reliability Engineer Zoox is looking for a site reliability engineer who will be responsible for measuring and maintaining the uptime of the many services critical to the development process for autonomous vehicles. In this role, you will be heavily involved in all phases of rolling out a service from...

  • Staff Software Engineer

    2 days ago

    Mountain View, CA, United States ZipRecruiter Full time

    About Lark At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II...