General Surgery Practice Manager

3 weeks ago

Palm Springs CA United States Desert Trauma Surgeons, AMG, Inc. Full time

Job Summary

We are looking for an experienced General Surgery Practice Manager to lead the daily operations of our growing outpatient general surgery practice in Palm Springs, CA. In this role, you will demonstrate a genuine commitment to meeting patients’ needs. To achieve your primary mission, you will optimize clinical workflows, coach a dedicated team, ensure compliance with healthcare regulations, and create a robust patient experience program. The ideal candidate will have proven expertise in managing and expanding outpatient surgery practices, navigating health insurance authorizations and payment processes, and overseeing referral and clinic management. Your track record of delivering high-quality, patient-centered care will be key in shaping the future of outpatient surgery across Palm Springs and the Coachella Valley.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Experience and Qualifications

  • Education:

     Bachelor’s degree in healthcare administration, business, or a related field required; Master’s degree preferred.

  • Experience:

     Minimum 5 years in healthcare practice management, including 3+ years in a surgical or specialty practice. Knowledge of California healthcare regulations a plus. 

  • Technical Skills:

     Advanced proficiency in use of electronic medical record (EMR) and practice
  • management systems (e.g., CureMD, Cerner, EPIC) and Microsoft Office Suite. Must be able to create basic reports and analyze datasets using Microsoft Office Suite.

  • Knowledge:

     Advanced knowledge of clinic and financial management, billing and coding, compliance standards, and patient care best practices in a surgical setting.

  • Leadership:

     Proven ability to lead, motivate, and manage teams in a fast-paced environment.

  • Customer Service:

     Committed to providing an exceptional and compassionate patient care experience through service excellence and an actionable feedback program.

  • Marketing

    Drive patient referral growth by networking with physician offices and contracting with managed care providers to expand the practice’s reach.

  • Problem-Solving:

     Skilled at identifying issues and implementing effective solutions to improve efficiency and patient satisfaction.

  • Communication:

     Excellent verbal and written communication skills, with the ability to collaborate across teams, resolve patient and physician complaints in a professional and positive manner, and engage with the broader healthcare community.

Responsibilities 

Operations and Workflow Management

  • Employ evidence-based practices—integrate best research with clinical expertise and patient values for optimum care and participate in learning and research activities to the extent feasible.
  • Oversee daily practice operations, including patient and provider scheduling, patient flow optimization, and resource tracking and management to ensure efficient care delivery.
  • Manage facility operations, including inventory control, equipment maintenance, and compliance with safety standards.
  • Initiate creation and coordination of interdisciplinary teams when appropriate to further the clinic’s goal to scale while maintaining an exception patient experience.
  • Develop and implement standard operating procedures (SOPs) to streamline patient care from pre-op to post-op, ensuring operational efficiency and consistency.
  • Integrate and maintain relevant technologies to ensure smooth operations and efficiency.

Patient Experience

  • Ensure a patient-centered experience by fostering a welcoming environment and optimizing referral, scheduling, and billing processes.
  • Address patient concerns promptly and facilitate clear communication to improve overall satisfaction.
  • Create a patient experience program 

Community Engagement

  • Lead community outreach efforts to build the practice’s reputation and strengthen patient referral networks in the Palm Springs area.
  • Build relationships through collaboration with other health professionals and local businesses to create referral networks.
  • Create and maintain an online presence to broaden outreach and patient feedback tools.

Staff Supervision and Development:

  • Recruit, train, and manage clinical and administrative staff to ensure adequate coverage and operational efficiency.
  • Conduct regular performance evaluations, providing feedback and fostering a culture of professional growth and inclusivity.
  • Serve as a liaison between staff and providers, promoting open communication and teamwork.

Financial and Budget Management:

  • Collaborate with the Director of Revenue Cycle Management (RCM) to ensure billing and coding accuracy, documentation issues, compliance, and maximization of reimbursements.
  • Prepare and analyze key performance indicators (KPIs) and financial reports to guide revenue growth and cost control.
  • Develop and manage budgets, monitor practice expenses, and implement cost-effective strategies.

Compliance and Quality Improvement:

  • Ensure the practice complies with California healthcare regulations, including HIPAA, OSHA, and CMS standards.
  • Oversee credentialing, risk management, and quality improvement programs to maintain practice accreditation.
  • Create a survey schedule and conduct regular audits to identify compliance gaps and implement corrective action plans as needed.

Strategic Planning and Growth Initiatives

  • Partner with leadership to set and execute growth objectives, including service expansion and patient acquisition strategies.
  • Analyze local healthcare trends and adapt practice strategies to meet the evolving needs of the Palm Springs community.
  • Identify and pursue collaborative opportunities within the healthcare community to enhance practice visibility and growth.

Problem-Solving and Decision-Making

  • Provide independent coordination and decision-making for the elective general surgery practice, in alignment with executive leadership.
  • Apply strong problem-solving skills to resolve operational challenges and implement solutions that improve practice performance and patient outcomes.

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