Clinical Triage Nurse
3 days ago
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. The Clinical Triage Nurse will communicate with patients, families, physicians, and support staff as appropriate. The Clinical Triage Nurse will be responsible for developing relationships with associated contact center teams, clinical practices (including on-site support and virtual meetings) and connected resources.
EEO/AA/Disability/Veteran
Responsibilities
- 1. Performs telephonic triage to a diverse patient population using best practice clinical protocols and when indicated standing orders or use of referral trees to assist the patients to the appropriate level of care.
- 2. Collaborates with wide array of healthcare clinicians and resources to secure time-sensitive response to patients with an objective of a one call resolution, when applicable.
- 3. Use effective communication skills in interacting with providers, patients, and families to correctly assess an individual's needs and capabilities in order to successfully facilitate information exchange and guide next steps.
- 4. Follow up with patients providing test results, education, escalation or triage for medical management of symptoms when appropriate.
- 5. Apply clinical assessment and communication skills while adhering to established clinical guidelines.
- 6. Follows established call management guidelines, perform complete, accurate and timely documentation and data entry for all clinical activity in accordance with standards.
- 7. Consistently demonstrate ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
- 8. Identify needs and make appropriate recommendations for quality improvement which creates perceived value for customers.
- 9. Maintain strict patient confidentiality.
- 10. Continuously expand knowledge and understanding of community resources while assisting patients to access and utilize available/appropriate resources available. Maintain working knowledge of regional community resources (Urgent Cares, Walk in Care, video Care, Emergency Departments, etc).
- 11. Works independently and maintains competence in nursing care.
- 12. Obtains all requested clinical documentation.
- 13. Coaches, trains, and mentors new and existing triage staff. Provides routine feedback and oversight of Health Advisors.
- 14. Demonstrates patient service excellence at all times.
- 15. Build and maintain positive working relationships with patients and clinical triage/contact center team. Maintain a visible role within the clinical practices to foster collaboration with providers and staff. Ensure an understanding of clinic specific workflows and procedures to maintain adherence to updated protocols.
- 16. Performs quality assessments to ensure proficiency in the specialized skills of triage nursing and adherence to productivity, efficiency, and patient experience standards.
- 17. Other duties as assigned.
EDUCATION
Graduate of an accredited school of Nursing. RN required. Bachelor's or master's degree in nursing preferred.
Experience
3 years of clinical experience in direct patient care required. Triage or ICU/ED experience preferred.
LICENSURE
Registered Nurse license in the state of Connecticut required. Basic Life Support (BLS) certification and Advanced Cardiopulmonary Life Support (ACLS) per departmental policies.
Special Skills
Ability to triage non-urgent and emergent situations. Working knowledge and ability to apply professional standards of practice in a work environment. Excellent interpersonal and customer service skills, strong ability to educate, and excellent communication written and verbal skills. Must be organized and able to prioritize competing tasks while working collaboratively. Basic computer skills. Proficient in various word processing, spreadsheet, and database programs, including Microsoft Word, Excel, PowerPoint, Outlook, etc.
PHYSICAL DEMAND
Work is preformed both on-site and remote. Requires ability to operate standard office equipment.
YNHHS Requisition ID
135137
-
Clinical Triage Nurse
1 week ago
New Haven, United States Yale New Haven Health Full timeOverview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Clinical Triage Nurse works in a fast-paced call center...
-
Clinical Triage Nurse
1 week ago
New Haven, United States Yale New Haven Health Full timeJob DescriptionOverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.The Clinical Triage Nurse works in a...
-
Triage Nurse
3 months ago
New Haven, United States Fair Haven Community Health Care Full timeFair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in over 20 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care...
-
Triage Nurse
2 months ago
New Haven, United States Fair Haven Community Health Care Full timeFair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in over 20 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care...
-
Call Center Triage RN
4 weeks ago
New Haven, United States Yale-New Haven Health Full timeOverview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Clinical Triage Nurse works in a fast-paced call...
-
Call Center Triage RN
1 month ago
New Haven, United States Yale New Haven Health Full timeJob DescriptionOverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.The Clinical Triage Nurse works in a...
-
RN - Clinical Triage
5 days ago
Albuquerque, NM, United States Presbyterian Healthcare Services Full timeOverview: Performs clinical triage review of inbound member and patient calls to the Home HEALTH, HOSPICE, PALLIATIVE, Med & GYN ONC CSC Nurse Advice Line to ensure that services rendered to customers meet clinically appropriate direction and triage. Utilizes clinical skills to coordinate, document, and communicate all aspects of the appropriate clinical...
-
Nurse Practitioner, Clinical Triage
2 weeks ago
Renton, WA, United States HarmonyCares Full timeOverview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission - To bring personalized,...
-
Clinical Research Nurse
1 month ago
New Haven, Connecticut, United States WEP Clinical Full timeMobile Research Nurse Job DescriptionWe are seeking a skilled and compassionate nurse with a passion for clinical research to join our dynamic team as a Mobile Research Nurse. As a key member of our research team, you will play a crucial role in ensuring the successful execution of research studies.Key Responsibilities:Administer investigational medications...
-
Nurse Practitioner, Clinical Triage
2 weeks ago
Renton/Washington/United States/98057 HarmonyCares Full timeOverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized,...
-
RN Triage
6 days ago
Fargo, ND, United States Sanford Health Full timeCareers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: 25th Street...
-
Registered Nurse
4 days ago
Baltimore, MD, United States BALTIMORE MEDICAL SYSTEM, INC. Full timeThe Triage Nurse is responsible for triage and nurse advice calls from clients, assessing needs, giving appropriate clinical dispositions, and facilitating referrals to primary providers, specialists, healthcare facilities, and community resources. This nurse will also educate the client when appropriate regarding immediate care advice and preventative...
-
Clinical Triage Nurse Practitioner
2 months ago
Troy/Michigan/United States/48084 HarmonyCares Full timeOverviewHarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission – To bring personalized,...
-
Oncology Triage Nurse
3 weeks ago
Sparta, NJ, United States Tandym Group Full timeJob DescriptionA healthcare organization located in New Jersey is seeking an experienced Oncology Triage Nurse (RN) to join their medical team. The Oncology Triage Nurse (RN) will be responsible for assessing patients' conditions over the phone, providing appropriate medical advice, and coordinating further care when necessary.About the Opportunity:Setting:...
-
Nurse/RN-Telephone Triage Nurse
2 weeks ago
New York, NY, United States Community Healthcare Network Full timeJob DescriptionThe Telephone Triage Nurse is a key member of the health care team and is responsible for providing telephone advice, education and triage to the patient at the most appropriate level of care in a safe and timely manner. By utilizing assessment skills, this position will provide an interactive process, via telephone, between the nurse and...
-
RN Triage Nurse
6 days ago
Buffalo, MN, United States Stellis Health, P.A. Full time*Stellis Health is looking for a full-time Registered Nurse to join our team.* *Join the team. And the family.* Stellis Health has been caring for community members in and around Wright County for 70 years. With locations in Buffalo, Monticello, and Albertville-St. Michael, we are a well-established multispecialty practice that is dedicated to remaining...
-
Triage and Support Nurse
3 weeks ago
Newton, MA, United States Good Shepherd Community Care Full timeJob DescriptionRecently named by the Boston Globe as one of the Top Places to Work in Massachusetts, our community-based, mission-driven hospice and palliative care organization seeks a Triage and Support Nurse to join its expanding clinical team.Job ResponsibilitiesThe Triage and Support Nurse is a 24 - hours position. The perfect candidate must be able to...
-
New Haven, Connecticut, United States Travel Nurse Source Full timeAbout the JobTriage Staffing is partnering with Travel Nurse Source to find a skilled ER/Trauma Nurse for a 13-week assignment in New Haven, Connecticut. Job DetailsLocation: New Haven, ConnecticutStart Date: 12/6/2024Shift: 12H Nights (7:00 PM-7:00 AM)Hours: 36 hours per weekLength: 13 weeksPay InformationThe estimated weekly salary for this position is...
-
Nurse/RN-Telephone Triage Nurse
3 weeks ago
New York City, NY, United States Community Healthcare Network Full timeJob DescriptionThe Telephone Triage Nurse is a key member of the health care team and is responsible for providing telephone advice, education and triage to the patient at the most appropriate level of care in a safe and timely manner. By utilizing assessment skills, this position will provide an interactive process, via telephone, between the nurse and...
-
RN Triage
6 days ago
Fargo, ND, United States Sanford Health Full timeCareers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Sanford Broadway...
