Manager, Dialer Analytics

4 days ago

Atlanta GA United States Carmax Full time

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

About this job

Each year, CarMax Auto Finance (CAF) helps CarMax customers with vehicle financing and optional protection products. The Manager of Dialer Analytics partners with Operations to lead and guide in the strategy and execution design and is responsible for the analytical oversight of our outbound collection customer contact strategies. The role also provides analytical leadership and support for the effective management and growth of CAF’s portfolio. The Manager develops and maintains an understanding of key business metrics in the areas of credit underwriting, pricing, loss forecasting and/or consumer activities to effectively manage these areas and is willing to think creatively to drive change as the business evolves. The role provides the opportunity to understand, communicate, and influence CAF objectives and processes to the larger CarMax organization.

What you will do

  • Leverage data to develop a deep understanding of CAF’s business operations and growth strategies. This may include analytical work within or across any of the following teams: operations, credit originations, servicing strategy, forecasting/modeling, product management, and servicing analytics.
  • Coordinate efforts to obtain key data, analyze trends and identify target areas for innovation and develop testing strategies.
  • Demonstrate strong teamwork by partnering with others to meet common objectives. Be able to lead cross-functional projects not only across CAF but also the larger CarMax organization.
  • Review and analyze existing business strategies and be prepared to use analytical approaches to develop strategy improvements and provide business guidance.
  • Produce reports and analysis for monthly portfolio and process performance, tracking, and evaluation, including creation and cadence of dialer audits and formal report-outs to upper management.
  • Be independently responsible for a part of our business from an analytics perspective by partnering with Operations to lead all design, test, and modification of outbound contact strategies to maximize collection efforts while abiding by company collection policies/collections laws.
  • Manage a team and/or coach and guide more junior analysts.

Purpose of the role

Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. This role will have a direct hand in this effort by leveraging your creative, analytical abilities to innovate and develop strategies that position CarMax Auto Finance ahead of the industry curve. It takes a tenacious enthusiasm for problem-solving combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, and teamwork-centric. A candidate will use advanced analytics to provide business insights and recommendations to business leaders at all levels of the organization. The candidate will guide others and/or personally develop presentations and effectively communicate their analyses, insights and recommendations to the Senior Leaders of the organization. This Associate must be passionate about using data to drive business decisions, have experience working within an analytical team, and have the ability to independently manage a team and/or independently own a part of the analytical business.

Qualifications and Requirements

  • Degree in an analytical major (Mathematics, Finance, Economics, Engineering, etc.) with evidence of academic achievement. Advanced degree a plus.
  • 3 - 5 years of experience in an analytical or strategic role; experience managing a team is a plus.
  • Proficiency in Excel, PowerPoint, and Tableau required.
  • Proficiency with database systems and/or software packages (ex: SQL, Python).
  • Demonstrated ability to use data to drive analytical solutions to complex problems.
  • Ability to explain complex concepts and communicate business insights to other managers with different business backgrounds.
  • Prior Collections experience with auto-dialers and other contact methods preferred.

Work Location and Arrangement: This role will be based out of the Kennesaw, GA Office and has a Hybrid work arrangement.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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