District Director

4 weeks ago

Downers Grove IL United States Crown Castle International Corp. Full time

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells, and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout, or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles, and AR/VR, we enable the technologies that help people stay safe, connected, and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500, and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work, and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety, and advance access to education and technology.

Role

Responsible for the day-to-day activities of the design and construction teams within a geographic district. These district-based teams perform their duties within the service territory and focus on delivering ubiquitous products and services that are consistent with all defined standard operating processes and procedures. Each district operates under a detailed capital and operational expense budget with objectives to manage within its limits to satisfy the financial targets of the business. The position will work with all Design Engineering & Operations functional areas on improving the quality of processes, deliverables, and the end-to-end customer experience. Common activities will involve district data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each district operations team is expected to maintain open communication across all districts and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their district including but not limited to OpEx spend, MTTR, % On-Time Install, network construction, and installed revenue.

Responsibilities

  • Manage the leaders for the district’s design and construction teams.
  • Track and forecast operations Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance and identify and assess areas of opportunity for improved process efficiencies and performance.
  • Interface with and focus on the strategic growth and development of the district in partnership with the district sales leadership; and foster an environment focused on continued network growth and expansion.
  • This position will monitor and analyze quality metrics across people, network deployments, process, and technology, and participate in recommending and implementing changes based on results.
  • Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process.
  • Collaboratively work with other cross-functional members of the Operations, Engineering, and Sales teams.
  • Develop and manage the district CAPEX and OPEX budgets.
  • Overall responsibility for the district office environment with a focus and strict adherence to all workplace standards and policies as well as oversight and compliance with all necessary safety programs and protocols for their teams and contractors.
  • Maintain quality service by understanding and enforcing organization standards.
  • Build company image by collaborating with customers and employees; enforcing ethical business practices.
  • Maintain district data for centralized functions such as fleet and inventory; track organizational priorities, organize meetings, track action items, and create reports, presentations, and other activities as dictated by the business.
  • Develop and coach direct employees and ensure similar opportunities throughout the team. Identify training gaps and create a career path for team members.

Education/Certifications

  • Bachelor's degree in business or related field.
  • Master of Business Administration preferred.
  • Minimum ten (10) years of telecommunications experience or equivalent work experience required.
  • Minimum of seven (7) years of profit/loss and/or financial reporting experience or equivalent work experience required.
  • Experience with Six Sigma, Lean Principles, and/or PMP a plus but not required.
  • Excellent leadership, interpersonal, verbal, and written communication skills.
  • Ability to lead geographically distributed teams managing multiple projects and tasks across several areas within the district.
  • Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other business functions and engineering teams, including executive management.
  • The ideal candidate will possess both an expertise in reporting as well as an understanding of workflows, customer needs, and underlying technology.
  • The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence. He/she must show the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs and weigh alternatives for resolution. Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position.
  • Proven people and project management skills.
  • Ability to diagnose workflow problems and institute remedies.
  • The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

Organizational Relationship

Reports to: Vice President, Engineering and Operations

Title(s) of direct reports: District Manager, Operations Coordinator, Manager of Engineering, Manager of Construction, Manager of Field Operations

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

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