Automotive Client Care Specialist

2 months ago


Medford MA United States Herb Chambers BMW Certified Preowned Medford Full time

Herb Chambers Certified Preowned Medford has a fantastic opportunity to start a long and rewarding career for the right person We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Immediate Opening Available

Job Responsibilities:

  • Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
  • Basic customer service follow up calls after completion of store visit
  • Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
  • Perform courtesy calls
  • Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
  • Managing internet inquiries through dealership website and other online channels.
  • Setting up customer appointments for sales department.
  • Follow through on customer leads and build relationships with clients to close sales.
  • Grow internet sales business and expand current customer base.

Benefits Include:

  • Health & Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Top-tier pay plan
  • Must have flexible schedule and able to work weekends
  • Must be self-motivated and performance driven
  • Must be able to attend training
  • Strong written and verbal communication skills
  • Highly organized with the ability to learn quickly
  • Strong computer and typing skills
  • Professional and personable demeanor 


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