Director Shared Services
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Finance and Administration Shared Services director role centralizes back-office operations like accounts payable, billing, and procurement. It allows individual departments to focus on core activities by delivering efficient, standardized, and cost-effective services.
The core components of this job description outline responsibilities, expectations, and requirements:
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Key Responsibilities
- Transaction Processing: Oversee day-to-day transaction workflows including accounts payable (AP), accounts receivable (AR), travel expenses, and payroll processing. [
- General Ledger & Reporting: Manage the month-end and year-end close processes, account reconciliations, and financial reporting.
- Administrative Operations: Coordinate administrative tasks such as supplier onboarding, vendor management, and internal procurement requests.
- Process Optimization: Identify inefficiencies and implement continuous process improvements to increase the overall accuracy and speed of service delivery.
- Compliance & Auditing: Ensure all operations align with internal controls, statutory regulations, and organizational financial policies.
2. Cross-Functional Resource & Planning
- Oversee shared production planning, scheduling, and capacity planning to optimize facility throughput and prevent production bottlenecks.
- Manage the end-to-end purchasing and inventory management processes across sites to ensure material availability and minimize shortages.
- Act as the gatekeeper for shared technical operations, ensuring all requests (such as machine shop or fabrication work) are manufacturable, economical, and safe.
3. Talent & Team Leadership
- Lead and mentor a team of shared services professionals, including production planners, buyers, maintenance personnel, and administrative staff.
- Allocate resources effectively to meet changing production demands and business priorities.
Key Performance Indicators (KPIs)
- Service Level Agreements (SLAs): Meeting or exceeding established turnaround times for invoice approvals and expense reimbursements.
- Transaction Accuracy: Maintaining low error rates in journal entries and general ledger postings.
- Customer Satisfaction: Providing responsive, high-quality support to internal stakeholders and departments.
- Cost Efficiency: Reducing administrative costs through centralization and automation.
Required Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Experience: 5+ years in financial operations, with prior experience leading teams in a shared services or centralized corporate environment.
- Technical Skills: Advanced proficiency in Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, Workday) and data management software. xhqgsiq
- Soft Skills: Exceptional communication, vendor negotiation, conflict resolution, and change management capabilities.
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