Technical Support Supervisor
2 weeks ago
Who we are:
Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com
Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.
Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
What we need:
The Technical Support Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience.
What you’ll be doing:
- Overseeing team performance, development, and KPI achievement
- Understanding customer needs and addressing challenges proactively
- Adjusting plans to meet resource and operational demands
- Ensuring timely follow-up and resolution of customer issues
- Anticipate problems and identify broader implications
- Resolve day-to-day operational issues
- Identifying process gaps and lead improvements
- Manage call, email, and quality monitoring systems
- Lead successful hiring and onboarding of new employees
- Ensure accurate Salesforce and SAP data management
- Develop processes to meet business goals
- Perform advanced assignments as needed
- Analyze reports to ensure accuracy and drive improvements
- Monitoring team metrics and implement corrective actions
- Recommend and implement changes to systems or processes
- Collaborate across departments to enhance efficiencies
- Ensure compliance with SOX, ISO, PCI, and AS9100 standards
- Participate in SOX, ISO, PCI, and AS9100 audits
- Conduct standard work audits and provide coaching
- Conduct performance reviews and recommend pay increases
What you’ll need to be successful:
- Bachelor's degree in Business, Communication, or a related field
- 2-3 years of supervisory or leadership experience
- Strong professional communication skills (verbal, written, interpersonal)
- Ability to work independently and have strong decision-making skills
- Effective team building and leadership skills
- Strong time management and organizational abilities
- Multitasking and meeting deadlines
- Attention to detail in dynamic environments
- Ability to develop others through various methods
- Leadership in high visibility, cross-functional projects
- Critical thinking and systemic problem-solving
LI- #ON-SITE
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