New Homes Performance Specialist 2

2 weeks ago

San Diego CA United States Sunrun Inc. Full time

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview
The New Homes Performance Technician manages, schedules, and completes all service and warranty related work.

Responsibilities

  1. Organizes, leads, and maintains the warranty and service schedule.
  2. Works with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects.
  3. Supports training and development for Field Service Technicians and Field Communications Technician.
  4. Leads regular meetings to align and train the local field service team on best practices.
  5. Supports the on-boarding and training of new members of the field performance team.
  6. Regularly exceeds defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
  7. Supports inspections and site audits when needed.

Qualifications

  1. High school diploma or equivalent.
  2. 1 year field construction or solar experience required.
  3. PV design or PV electrical experience is preferred.
  4. Must maintain a clean driving record with the ability to pass a driving background check.
  5. Must be 21 years of age and possess a valid driver’s license.
  6. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements, an Electrical Journeyman certification or license may be required.
  7. Knowledge of the NEC and applicable codes and standards.
  8. Must be a motivated team player, looking to succeed.
  9. Proven track record of excellent customer service.
  10. Excellent verbal and written communication skills.
  11. Excellent organizational and time management skills.
  12. Strong computer skills.
  13. Working knowledge of current NEC codes.
  14. Ability to interpret single line drawings and PV systems from roof to meter.
  15. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
  16. Understands interconnection activities and basic construction principles.
  17. Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
  18. Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
  19. Proven ability to meet deadlines and key metrics.
  20. Works independently, as a team player, and drives results in a fast paced, team based environment.
  21. Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.
  22. Exercises good judgment.
  23. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.

Physical Demands

  1. Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
  2. Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
  3. Ability to climb ladders.
  4. Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
  5. Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
  6. Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
  7. Ability to work and maintain balance on roofs and other areas of height.
  8. Ability to work in the sun and possibly low light conditions.
  9. Ability to walk on rafters, roof tiles, and roof shingles without damage.
  10. Ability to distinguish colors such as red, black, yellow, white, green.
  11. Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
  12. Ability to hear verbal commands and warnings.
  13. Ability to work with chemicals using appropriate protections.

Recruiter: Vanessa Christensen ( )

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