Clinical Care Experience Director Quality, Baptist Columbia, FT, Day
3 days ago
Inspire health. Serve with compassion. Be the difference.
Job Summary
The Director of Clinical Care Experience - Pulse Site Director is an integral part of the Clinical Care Experience department directly reporting to the Executive Director of Quality. This role is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level. With local functional partners for safety, quality, infection prevention, advocacy, and patient experience, ensures that all domains of outcomes are operationalized, coordinated, and executed to achieve top performance. In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience). As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team.
Success for this role will require establishing and maintaining strong partnerships with clinical and operational leaders throughout the organization supporting efforts towards top decile performance using a patient-centered approach. In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics. This role will provide needs assessments, gap analyses, and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning, and methods to drive improvement. This role will use skills in leading through influence, just culture, and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. This role will require strong skills in team facilitation to help groups and cross-functional teams collaborate to deliver seamless care delivery across the continuum of care.
Supports system work as assigned.
Accountabilities
- Teamwork/Matrixed Leadership: Responsible to campus leaders and in collaboration with SMEs, directs, supports, coaches, and provides consultative guidance on accreditation and survey readiness, quality, safety, infection prevention, patient experience, and patient advocacy functions to the local team. Partners and collaborates with clinical and operational leaders and medical staff to ensure positive patient outcomes. Leads, facilitates, supports related meetings and forums as local level expert. Supports the local Clinical Care Experience Team members as the operational guide and mentor, demonstrating teamwork and collaboration. Communicates and partners with other facility Site Directors of Quality to create standardized, evidence-based best practices that are efficient, patient-centric, and meet regulatory requirements for safe patient care. Ensures the senior leaders are updated on current performance and the coordinated work efforts of the local Clinical Care Experience team. The Site Director of Quality directs, supports, coaches, and provides consultative guidance on accreditation and survey readiness, quality, safety, infection prevention, process improvement, patient experience, and patient advocacy work with the local teams. (50%)
- High Performance in all Quality Outcomes: Responsible for ensuring the facility quality outcomes are assessed, plans for improvement are established and executed where needed, for top performance in all measures. Works with the Partners for safety, quality, infection prevention, advocacy, and patient experience to achieve this work. In addition, the Site Director is the point of contact ensuring the Clinical Operating System is utilized for best care practices, linking utilization to metrics that need improvement, where applicable. (35%)
- Continuous Improvement: Provides oversight and ongoing performance monitoring and improvement action planning on quality metrics. Demonstrates ability to effectively execute performance improvement methodologies/tools and manage multiple improvement projects, while also coaching others. (15%)
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Master’s Degree in Healthcare Administration, Nursing, Business Administration, or related field required. Clinical degree preferred.
- Certification related to quality, safety, infection prevention, or process improvement required or required within 12 months of hire (CPHQ, CPPS, SSGB, CIC).
- Five (5) years of experience managing quality, safety, infection prevention, or patient experience performance.
- Prefer experience in continuous and project management improvement in complex hospital or patient care delivery systems.
- Experience in leading large scale project design and implementation preferred.
- Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP) certification preferred.
In Lieu Of
In lieu of a Master's degree, a bachelor's degree in healthcare administration, nursing, business administration, or related field and 5 additional years of experience may be considered.
Knowledge, Skills or Abilities
- Must be an expert at building internal and external relationships, with a demonstrated history of working successfully in diverse disciplines and teams.
- Must be able to think strategically and collaboratively develop a short- and long-term vision of improvement for patient care opportunities.
- Skilled at getting individuals, teams, and the facility to implement changes successfully.
- Current industry knowledge. Remains current with healthcare trends, regulatory guidelines, improvement methodologies, payer programs, and changing healthcare landscape.
- Strong ability to lead through influence, implement just culture, and create psychological safety.
- Able to provide oversight and ongoing performance monitoring and improvement action planning on quality metrics. Demonstrates ability to effectively execute performance improvement methodologies/tools and manage multiple improvement projects, while coaching others.
- Basic computer skills with proficiency in word processing, spreadsheets, Visio, PowerPoint, Excel, and databases.
Work Shift
Day (United States of America)
Location
Baptist
Facility
7001 Corporate
Department
70019264 Clinical Care Experience - Quality
Share your talent with us Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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