IT Analyst

Get to Know Us:

AGC Automotive Americas (AANA) is a leading supplier of automotive glazing for the OEM and aftermarket industries and is part of the AGC Group, the largest global glass supplier employing more than 50,000 worldwide in approximately 30 countries.

Culture:

Expectations are high and team successes are celebrated. We believe in the power of skilled, engaged, and united teamwork backed by open, honest communication. Integrity matters most and is essential for building trust with teammates and with customers.

Location of Position: Elizabethtown, KY (on-site)

Summary of Position:

The IT Analyst position will support Infrastructure operations by configuring, maintaining, and supporting systems and networks for operations in AANA. Providing Level 1 and 2 application support for ongoing business operations along with Infrastructure responsibilities is an additional area of responsibility.

Support day to day activities for manufacturing plant environment in both IT areas.
Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations.
Ensure systems conform to software, hardware and operating standards and operate freely and are not impacted by external threats.
Support of IT environment including areas such as systems, networks, applications, IT/OT, security, etc.
Strategy & Planning
Assist in the support of integrating new enterprise applications and existing applications already present.
Ensure compatibility and interoperability of on-premises and cloud IT Infrastructure
Collaborate with IT team members to ensure smooth and reliable operation of IT Infrastructure for fulfilling business objectives and processes.
Review, analyze and optimize the effectiveness and efficiency of existing IT Infrastructure systems and networks.
Operational Management:
Provide direct-line support for IT manufacturing systems and services, including, but not limited to configuration, support, availability, connectivity, performance, security, and protection.
Maintain server and network infrastructure, including, but not limited to clients and servers, switches, routers, wireless and firewall equipment.
Perform direct troubleshooting and support, related to manufacturing system infrastructure and applications.
Communication administration: user account administration, telephone monitoring operations and administration, problem determination and resolution.
Provide telephone and desk-side support for business users related to manufacturing locations, applications, processes, and procedures.
Qualifications/Knowledge/Skills/Abilities:
College diploma or degree in Information Technology field and/or 5+ years of work experience
Certifications in one or more of the following areas are preferred
(Cisco, Microsoft, CompTIA, VMWare, Cloud, Security)
Excellent hardware & software administration, troubleshooting experience
Experience with supporting enterprise software applications
Hands on experience supporting and implementing Cisco network equipment (SW/RTR/FW/Wireless)
System Administration background (Windows Server, VMWare, Linux)
Working with Endpoint Management solutions to support, maintain and manage Client HW/SW
Experience configuring & supporting environments with PowerShell, Group Policy, Active Directory
Ability to conduct research into system issues and support through resolution
Excellent written, oral, and interpersonal communication skills
Highly self-motivated and directed, with keen attention to detail
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Ability to work in a team-oriented, collaborative environment
The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Tenacity
What Can AGC Offer You?
Competitive compensation
A structured bonus plan
Medical, dental, and vision coverage
401(K)
Generous PTO program
Discount programs
Opportunities for growth

Equal Employment Opportunity Employer – To be considered applicants must be legally authorized to work in the United States without sponsorship.

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