Employee Benefits Senior Account Manager

2 weeks ago


Alpharetta GA United States Quest Financial Full time

Our client located in Alpharetta is looking for an Employee Benefits Senior Account Manager to join their team.

Pay: $90k - $120k base

Hybrid - 2 day/week in office

Family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.

The Senior Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The person in this position is expected to consistently provide excellent customer service to assigned accounts, as well as represent client needs and goals within the organization to ensure quality.

Responsibilities:

  • Serves as client advocate and a primary point of contact for assigned accounts.
  • Develops professional business relationships with client and understands the client’s core business.
  • Answers email, telephone calls, and/or written correspondence related to client’s employee benefit plans in a timely manner. Documents all client interaction and updates client service logs.
  • Identifies, conducts research, and resolves participant benefit issues.
  • Coordinates with the clients on the accumulation of census data, history of plans, and all other data for insurance carrier quotes.
  • Manages open enrollment and prepares presentation materials, employee handouts, and other informational tools for client meetings.
  • Quickly identifies and resolves complex client service issues.
  • Handles benefit enrollments and terminations for assigned clients.
  • Request for Proposals (RFPs): Gathers the health benefits information from a variety of sources (such as hard files, electronic files, the client and carriers), coordinates responses from the carriers, inputs data, and maintains all appropriate documentation.
  • Creates client presentations using Excel and PowerPoint to summarize client data obtained from vendors or consultants.

Requirements:

  • State Life, Accident & Health Insurance License is required and must be maintained.
  • Four-year degree preferred.
  • High School Diploma.
  • 5+ years’ account management experience in the insurance industry with a focus on Accident and Health lines of coverage is required.
  • In-depth understanding of the lines of coverage for employee benefit plans: medical, dental, life, long-term disability (LTD), short-term disability (STD), accidental death and dismemberment (AD&D), vision, etc.

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