Video Teleconference

GovCIO is seeking a VTC Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 4 VTC/AV support personnel who will provide VTC operations & services support to CECOM. This position and its team will be located at Army Aberdeen Proving Grounds, MD.

• Scheduling of classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meetings
• Management and operation of the Video Operation Control (VOC) facilities
• Daily operations and technical support of VTC/AV hardware, and software
• Provide training on all hardware and software located in the VOC.
• Provide instructions to CECOM personnel in the use and operation of portable VTC systems
• Conduct pre-conference testing and setup
• Diagnose, troubleshoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications.
• Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette (building 6008) Auditorium and Multi-Purpose Rooms. One VTC operator assigned during all business hours.
• Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Myer Auditorium, Building 6000. One VTC operator assigned during all business hours.
• Provide enhanced VTC operations for these NIPR and SIPR facilities:
  • CECOM Command Conference Rooms A & B, Building 6002
  • CECOM Logistics Readiness Center HQ Building 6001
  • CECOM Software Engineering Center HQ, Building 6002
  • CECOM G3 Secure VTC Room, Building 6002
  • Myer Auditorium, Building 6000
  • Mallette Auditorium and Multi-Purpose Rooms, Building 6008
• Provide enhanced VTC operations services to the CECOM Command Group by handling, GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events. The Contractor shall ensure two-person integrity during major command events.
• The Contractor shall provide technical advice, training, documentation, or assistance with operation of CECOM customer-operated small office VTC systems or VTC Carts located in C5ISR campus spaces as required.
• Assist with processing accreditation documentation for VTC systems.
• Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning.
• The Contractor shall provide an initial response to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours).
• The Contractor shall successfully fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer.
• The Contractor shall establish and maintain a consolidated VTC requirements tracking capability to assist the Contractor and the Government in approving, confirming, and coordinating all VTC reservations for all VTC facilities supported under this task order

High School with 3 - 6 years (or commensurate experience)

Required Skills and Experience

• US Citizenship Required
• Five or more years of related experience
• Two years of experience with MS teams

• Clearance Required: Secret

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.