Fire Service Technician V

3 weeks ago

Farmington HIlls MI United States Johnson Controls Full time

The lead compliance inspectors' main purpose is to train inspectors and safeguard on-time inspections. In addition to this purpose, the working inspector will be subject to certain KPIs and Performance Objectives. Like most service organizations, the customer perception continues to drive empathic customer loyalty. Lastly the compliance inspector, ultimately is a field coach and teacher with no direct reports.

Objectives

* Effective Time Management: Explore and coach how to increase efficiency without sacrificing productivity or deficiency find rates.
* Coaching with Technology: Speak knowledgeably about individual metrics such as: Find Rate, SOS Participation, Velocity usage, XAAP usage - Be a coach to help the individual and help them meet their performance goals.
* Optimization: By huddling Mondays with the Inspection Manager and Inspection Scheduler, the goal would be to coordinate larger and more complex customer needs by offering a field perspective and identifying the best teammates to accomplish this. This is not an exercise in scheduling, it's an opportunity to drive efficiency and accomplish communication with the sensitive customers who require in depth communication and execution plans.
* Joint Commission continuous training and evolution - monitor TJC & Accreditation sites for upcoming code updates and disseminate to the team.

Key Metrics:

* PowerBI Priority: Find Rate, On-Time Inspections, SOS Participation, Up-Sell (MDQ)
* Tacit Priority: Empathic Customer Communication, NFPA Education, Customer problem resolution and management escalation.

In summary, this position is a working inspector with oversight and metric visibility to the entire inspection department of Michigan. The compliance inspector will be expected at times to join MS Teams calls and visit sites to support the needs of both the business and customer. This however, will be second to performing inspections and driving excellent execution at the field level.

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