Senior Associate, SRB Operations

4 days ago

Boston MA United States Wayfair Full time

Must be ONSITE in Boston, MA (Monday - Thursday)

Wayfair is seeking an action-oriented, and collaborative individual that can translate business problems to actionable insights and data-driven solutions to improve the customer experience and drive lower post-order costs for the 3 Specialty Retail Brands (All Modern, Birch Lane, and Joss & Main). They will do this by developing end-to-end SKU-level action plans, clearly defining targets, articulating opportunity size, and tracking progress to goal. They will drive a 3-6 month work plan focused on this improvement and partner with cross-functional teams to drive results.

What you will do:

  • Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks through the use of data.
  • Build datasets to determine insights and actions, establish project plans to execute, and dashboards to track progress.
  • Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting.
  • Monitor key performance indicators and work collaboratively to improve the quality of our customer experience.
  • Communicate regularly with cross-functional partners to understand business trends and new ways to break down problems into solutions.
  • Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts.
  • Own SKU diagnosis, review SKU operations KPI trends to understand recent performance & drivers.
  • Based on findings from diagnosis, outline SKU-level project plans and partner cross-functionally with Merchants and Operations teams to drive results based on SKU diagnosis.
  • Set reporting of SKU performance and partner with Ops Finance, Brand Finance, and Profit for tracking.

What you’ll need:

  • Excellent written and verbal communication skills in English.
  • 2+ years of professional experience.
  • Strong quantitative and analytical skills, as well as excellent communication skills and a collaborative mindset.
  • Curiosity and eagerness to have an impact on the business, especially as it relates to post-order costs and customer experience.
  • Ability to thrive in a fast-paced, evolving organization while juggling several priorities.
  • Ability to work effectively with people in a cross-functional environment.
  • An open personality and confidence to work with mid-level or C-level business partners.
  • Bachelor’s degree.

An Important Note about Wayfair's In-Office Policy: All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely on Friday. At this time, Wayfair does not provide sponsorship for employment authorization for this position.

For state-specific application information, please review the following applicant notices .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at

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